Account Manager — TikTok Shop

Commerce Social; Miami (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Commerce Social in Miami, FL seeks an Account Executive to own client relationships and drive the pod's priorities. You set the plan, delegate execution, and own the numbers, coordinating affiliate, creative, and paid media support as needed.

You’ll manage onboarding for new accounts, oversee catalog and pricing, and lead the affiliate strategy and paid media coordination. You’ll guide the execution team with clear direction and QA to hit targets.

Qualifications

• 2+ years managing e-commerce brands, agency or brand side — real time in Seller Center and Affiliate Center
• Fluent in GMV Max, target/open collabs, TAP links, sampling and commission mechanics, SPS
• Confident presenting to senior client stakeholders and defending a recommendation
• Numbers-literate — can build a forecast and explain a GMV drop without hiding behind a dashboard
• Clear, direct writing; most of this job happens in Slack
• Nice to have: Shopify or 3PL experience, paid media background, managing junior team members.

Responsibilities

• Own the client relationship with weekly syncs, monthly and quarterly reviews, performance decks, forecasts and candid discussions when targets miss.
• Run onboarding for new accounts — shop setup, SKM, Shopify sync, fulfillment strategy, and the first 30-day plan.
• Manage catalog and pricing accuracy, promos and campaign calendars, shop health, and fulfillment issue escalation.
• Define and defend affiliate strategy, including commission structures, sampling policy and creator programs.
• Coordinate paid with media buyers on GMV Max pacing and ROI targets.
• Lead the pod by guiding execution, QAing outputs, and coaching peers.

Skills

e-commerce management

GMV Max knowledge

presentation to clients

forecasting

Slack communication

Job description

Commerce Social is a dual-badged official TikTok agency. We're a technology-driven social commerce partner for growth-minded consumer brands, combining senior human expertise with an agentic commerce stack that connects creators, brands, and platforms in one unified layer.Our team has generated $80 Million in GMV through creator partnerships, helping 8-10 figure e-commerce brands scale through social commerce strategies. We orchestrate the full journey from discovery to checkout, transforming social from a brand channel into a primary revenue storefront.

The role

You're the person the client calls, and the person who decides what your pod works on this week. You'll run an Account Executive and pull in affiliate, creative, and paid media support as needed.

This isn't a coordinator role. You set the plan, delegate the execution, and own the number.

What you'll do

Own the client relationship.

Weekly syncs, monthly and quarterly reviews, performance decks, forecasts, and the uncomfortable conversations when a month misses. You also run onboarding for new accounts — shop setup, SKM, Shopify sync, fulfillment strategy, and the first 30-day plan.

Run the shop.

Catalog and pricing accuracy, promos and campaign calendars, SPS and shop health, compliance, and escalating fulfillment issues before they hit campaign performance.

Set affiliate strategy.

Commission structures, sampling policy, incentives and contests, VIP creator programs, and the creator budget recommendations you'll defend to the client.

Coordinate paid.

Work with media buyers on GMV Max — budget pacing, ROI targets, and keeping a steady flow of approved affiliate creative into campaigns.

Lead the pod.

Direct and QA your execution team’s work, approve creator messaging and commission changes quicky, and train people coming up behind you.

What we're looking for

• 2+ years managing e-commerce brands, agency or brand side — real time in Seller Center and Affiliate Center
• Fluent in GMV Max, target/open collabs, TAP links, sampling and commission mechanics, SPS
• Confident presenting to senior client stakeholders and defending a recommendation
• Numbers-literate — can build a forecast and explain a GMV drop without hiding behind a dashboard
• Clear, direct writing; most of this job happens in Slack

Nice to have: Shopify or 3PL experience, paid media background, managing junior team members.

How we know you'll be good at this: you take ownership without being asked twice, you question numbers that look off, you keep up with a platform that changes monthly, and you have no ego about doing execution work when the pod is underwater.

Process

Intro call → skills screen → live assignment on a real account scenario → final call with leadership.