Account Manager - Sustainable Technologies

Cardinal Health; Jersey City (NJ); Remote; USD 77,000 - 82,000; Full time

Job summary

A healthcare solutions provider is seeking an Account Manager for their medical device reprocessing portfolio. The role requires on-the-ground sales strategy execution and strong customer relationship management in a multi-state territory. Ideal candidates will have a relevant degree or experience, excellent communication skills, and be willing to travel approximately 80% of the time. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Medical, dental, and vision coverage

Paid time off plan

401k savings plan

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Paid parental leave

Qualifications

• 0-2 years in a consultative environment such as sales, customer service or marketing.
• Ability to assess and utilize decision-making skills to problem solve.
• Customer/vendor credentialing may be required, including vaccinations.

Responsibilities

• Evaluate and analyze customer device collection trends.
• Own customer implementations and ensure seamless rollout.
• Provide in-service training and education to hospital staff.
• Identify growth opportunities to expand account penetration.
• Build consultative relationships with external business partners.

Skills

Excellent phone communication

Written communication skills

Customer-focused approach

Analytical skills

Microsoft Office proficiency

Education

Bachelor's degree or relevant work experience

Job description

Within the Global Medical Products and Distribution (“GMPD”) segment, Sustainable Technologies reprocesses a wide array of products, including compression sleeves, electrocardiogram lead wires and cables, air transfer mats (used to transfer and reposition patients), pneumatic tourniquet cuffs, pressure infusion bags, pulse oximetry sensors, and many products used in surgery, including ablation wands and electrodes, arthroscopic abraders and shavers, orthopedic manual devices and more.

Founded in 2015, Sustainable Technologies is a leading provider of single-use device (SUD) collections, reprocessing, and recycling services in the United States. We are committed to reducing the impact of healthcare delivery on the environment, simplifying the supply chain, and providing value to our customers. Reprocessing isn’t just a good thing, it’s the right thing – for patients, for hospitals, for the environment and for our future.

Job Summary

The Account Manager – Sustainable Technologies covers our medical device reprocessing portfolio. This position, reporting directly to the National Director, is responsible for executing tailored strategies to execute reprocessing program success, grow sales and customer satisfaction within assigned territory. This highly visible position, reporting directly to the National Sales Director, Sustainable Technologies, is expected to meet or exceed goals by advancing high quality medical sustainability solutions utilizing value-based concept support to the Acute Care marketplace within the territory.

Territory: This role will cover a multi-state region including Maine, Vermont, New Hampshire, Massachusetts, New York, New Jersey, and Pennsylvania. Ideal candidates will live near a major airport in one of the previously listed states. This role will require frequent travel, roughly 80% of the time throughout the year in the designated region.

Responsibilities

• Evaluate and analyze customer device collection trends to execute strategies to maximize customer engagement and collection compliance
• Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams
• Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits
• Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers
• Build consultative, positive working relationships with external business partners
• Gather data and participate in developing presentations relative to customer reprocessing program performance
• Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success
• Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.

Qualifications

• Bachelor's degree or relevant work experience preferred
• 0-2 years in a consultative environment role such as sales, customer service or marketing preferred
• Excellent phone, written, and in-person communication skills
• Customer-focused and results-driven
• Strong work ethic and eagerness to develop and grow skills
• Ability to assess, analyze and utilize good decision-making skills to problem solve
• Proficiency with Microsoft Office
• A valid driver's license issued in one of the 50 States with a clean driving record
• Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration
• Customer/Vendor credentialing is required (this may include vaccinations)

Anticipated pay range: $77,000 - $82,000 (includes targeted variable pay)

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.