Account Manager - Sustainable Technologies

Cardinal Health; Cleveland (OH); Remote; USD 77,000 - 82,000; Full time

Job summary

A healthcare solutions provider is seeking an Account Manager to cover their medical device reprocessing portfolio across multiple states. The ideal candidate will manage customer relationships, ensure program success, and provide training to hospital staff. The role requires extensive travel (approximately 80%) and excellent communication skills. Anticipated salary is between $77,000 and $82,000, plus eligibility for bonuses and a comprehensive benefits package.

Benefits

Medical, dental and vision coverage

Paid time off

401k savings plan

Flexible spending accounts

Qualifications

• 0-2 years in a consultative environment role such as sales, customer service or marketing preferred.
• Strong work ethic and eagerness to develop and grow skills.
• Customer/vendor credentialing may include vaccinations.

Responsibilities

• Evaluate customer device collection trends to maximize engagement.
• Provide in-service training to hospital staff.
• Act as a point of contact to resolve concerns.

Skills

Communication skills

Customer-focused

Problem-solving

Proficiency in Microsoft Office

Education

Bachelor's degree or relevant work experience

Job description

Within the Global Medical Products and Distribution (“GMPD”) segment, Sustainable Technologies reprocesses a wide array of products, including compression sleeves, electrocardiogram lead wires and cables, air transfer mats (used to transfer and reposition patients), pneumatic tourniquet cuffs, pressure infusion bags, pulse oximetry sensors, and many products used in surgery, including ablation wands and electrodes, arthroscopic abraders and shavers, orthopedic manual devices and more.

Founded in 2015, Sustainable Technologies is a leading provider of single-use device (SUD) collections, reprocessing, and recycling services in the United States. We are committed to reducing the impact of healthcare delivery on the environment, simplifying the supply chain, and providing value to our customers. Reprocessing isn’t just a good thing, it’s the right thing – for patients, for hospitals, for the environment and for our future.

Job Summary

The Account Manager – Sustainable Technologies covers our medical device reprocessing portfolio. This position, reporting directly to the National Director, is responsible for executing tailored strategies to execute reprocessing program success, grow sales and customer satisfaction within assigned territory. This highly visible position, reporting directly to the National Sales Director, Sustainable Technologies, is expected to meet or exceed goals by advancing high quality medical sustainability solutions utilizing value-based concept support to the Acute Care marketplace within the territory.

Territory: This role will cover a multi-state region including Wisconsin, Indiana, Kentucky, Ohio, Michigan, Virginia, West Virginia, and Maryland. Ideal candidates will live near a major airport in one of the previously listed states. This role will require frequent travel, roughly 80% of the time throughout the year in the designated region.

Responsibilities

• Evaluate and analyze customer device collection trends to execute strategies to maximize customer engagement and collection compliance
• Own customer implementations and ensure seamless rollout through coordination with cross-functional and external teams
• Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities and program benefits
• Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration to maximize value for customers
• Build consultative, positive working relationships with external business partners
• Gather data and participate in developing presentations relative to customer reprocessing program performance
• Act as a single point of contact and proactively work to resolve customer or service-related concerns to drive program success
• Maintain knowledge of the current industry and competitive landscape including, GPOs, healthcare economics, competitors and competitive products etc.

Qualifications

• Bachelor's degree or relevant work experience preferred
• 0-2 years in a consultative environment role such as sales, customer service or marketing preferred
• Excellent phone, written, and in-person communication skills
• Customer-focused and results-driven
• Strong work ethic and eagerness to develop and grow skills
• Ability to assess, analyze and utilize good decision-making skills to problem solve
• Proficiency with Microsoft Office
• A valid driver's license issued in one of the 50 States with a clean driving record
• Ability to travel domestically and within region often involving overnight stays and stays up to one week in duration
• Customer/Vendor credentialing is required (this may include vaccinations).

Anticipated pay range: $77,000 - $82,000 (includes targeted variable pay)

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.