Account Manager - Supply Relationship *PC 181

Miltenyi Biotec; Philadelphia (Philadelphia County); On-site; USD 69,000 - 96,000; Full time

Job summary

Miltenyi Biotec is seeking a Supply Relationship Manager for the East Coast region. This pivotal role involves managing supply agreements and key client relationships in the biotechnology sector, fostering collaboration across teams and driving operational excellence. A scientific background with significant sales experience in cell therapies is essential. Join a passionate team dedicated to advancing biomedical science.

Benefits

Comprehensive benefits package including health, vision, and dental insurance

401(k) plan

Qualifications

• 5-8 years sales experience or operational excellence role, preferably in Cell and Gene Therapy.
• Previous Biotechnology research and development plus GMP experience.
• Proficient in contract management skills and able to travel extensively.

Responsibilities

• Serve as SRM point of contact for assigned Global Key Accounts.
• Assess and drive supply agreement opportunities and process.
• Coordinate meetings and deliver meeting recaps and status reports.

Education

Bachelor’s degree in a scientific field

Masters degree preferred

Job description

At Miltenyi Biotec, 3,000 employees worldwide develop pioneering solutions for biomedical science and the clinical application of cell therapies. Our multidisciplinary team combines excellence in research with the development of innovative products for the treatment of serious diseases.

Supply Relationship Manager

East Coast Region

Your Tasks:

This position will play a key enabling role in managing commercial operational activities, supply agreement processes and the conceptual development of supply models fulfilling our key customers' requirements. The role is embedded in the Global Industrial Business Operation group as part of the Global Key Account Management organization.

Essential Duties and Responsibilities:

• Serve as SRM point of contact for assigned Global Key Accounts (GKA).
• Build and maintain strong, long-lasting relationships with Key Accounts in alignment with the Global Key Account strategy around supply.
• Serve as primary contact for communication between commercial phase / supply agreement customers and internal teams. Act as liaison for local and global customer requests for matters involving regulatory, quality, legal etc.
• Coordinate and drive internal/external meetings to meet overall GKA governance requirements. Deliver timely and accurate meeting recaps and status reports.
• As an integral part of the Key Account governance structure, you will take part in all relevant work stream meetings and report directly to Joint Steering Committees at C-Suite level.
• Establish and conduct regular cadence calls with customers that include but are not limited to Quarterly Business Reviews (QBRs), contracts and renewal of contracts.
• Assess and drive supply agreement opportunities and process. The role will be part of customer negotiations, internal pricing discussions, defining project milestones, processing and implementation of supply agreements, and the communication of essential content throughout the organization.
• The role will perform quality control over agreements, as well as tracking recurring contractual events (forecast maintenance, pricing tiers, supply monitoring, project deadlines, etc.).
• Contribute to conceptual development of corporate supply models of the future.
• In close coordination with internal Supply Chain Management (SCM), Customer Service and other enabling divisions, the role will continuously strive for the highest level of service provided to the client
• Uncover business opportunities and pass leads to Global Key Account Management, commercial and service organization as appropriate and assist new business opportunities within assigned accounts
• Liaise with Global Client Services and Global Key Account Management to manage challenging client requests or issue escalations as needed
• Create a positive environment by working collaboratively, energizing others and encouraging continuous process improvement from all subject matter experts involved
• Liaising with Digital Business to contribute to Miltenyi Biotec’s Global E-Commerce road map and advertise digital products with our Key Accounts in the Supply Relation Excellence context.
• Additional duties as assigned.

Requirements:

• Bachelor’s degree in a scientific field; Masters degree preferred; 5-8 years sales experience or in an operational excellence role, preferably in the field of Cell and Gene Therapy; or equivalent combination of education and experience.
• Previous Biotechnology research and development plus GMP experience
• Experience in other technical customer facing roles such as technical support or applications scientist can be considered.
• Must be proficient in a wide range of contract management skills, including maintenance of complex schedules, cross-team leadership, risk mitigation and internal / external communications.
• Must be able to travel extensively domestic and internationally.
• Please note that this position may require vaccination against COVID-19, unless individual is entitled to reasonable accommodation under applicable law.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms, talk, and hear. The employee is required to stand ; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have the ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a temperature controlled, handicap-accessible facility without exposure to extreme hot or cold temperatures. Generally, this job is performed in an office environment. Due to the travel requirements, this position may be exposed to natural elements of nature.

Miltenyi Biotec is expanding and evolving. Our culture is one that empowers you to embrace new challenges and influence change. Join a fresh and collaborative working environment that encourages contribution, innovation, and growth.

We empower great science. For more than 25 years, Miltenyi Biotec has provided innovative tools, instruments, and solutions that advance biomedical research and cellular therapy. We are 2,000 scientists, engineers, physicians, support specialists, marketers, and more – all dedicated to improving scientific understanding and impacting human lives. At our headquarters campus and offices worldwide, fresh ideas become unique products.

The anticipated base salary range has been established at $69,120 - $95,040/year. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialization, skills, abilities, and training. The above salary range represents the Company’s good faith and reasonable estimate of the range of possible compensation at the time of posting. In addition to your salary, the Company offers a comprehensive benefits package including health, vision, and dental insurance, plus a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions are eligible for additional forms of compensation such as bonuses or commissions.

Miltenyi Biotec, Inc. is an EO Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Miltenyi Biotec, Inc. participates in E-Verify.

About the company

Miltenyi Biotec is a global biotechnology company headquartered near Cologne in Bergisch Gladbach, Germany.

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