Account Manager - State Farm Agent Team Member

Steve Metzler - State Farm Agent; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Steve Metzler - State Farm Agent in Pittsburgh seeks an Account Manager to support daily operations and customer success. You will grow our agency through meaningful client relations and act as a liaison between customer needs and agency departments.

You will improve lives by proactively marketing relevant products and services and grow your career in a supportive, family-like team environment.

Qualifications

• Experience in sales with a customer-facing focus.
• Proven ability to manage client relationships effectively.
• Interest in marketing products based on customer needs.
• Excellent written and verbal communication skills.
• Strong dedication to customer service and satisfaction.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing.
• Promote long-lasting customer relations and trust through proactive engagement.

Skills

Sales experience

Client relationship management

Marketing products & services

Excellent communication

Customer service dedication

Anticipate customer needs

Relate to customers

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

At Steve Metzler’s State Farm agency, we’re more than just an insurance office — we’re a friendly, family-oriented team that values a positive, supportive work environment.

Enjoy great staff benefits including paid time off, health insurance, and opportunities to increase your earning potential through team contests and performance goals.

Steve has proudly called Pittsburgh home for the past 5 years and has enjoyed nearly 8 years with State Farm in the insurance industry. When he's not helping customers protect what matters most, he enjoys watching hockey and spending quality time with his wife and two dogs, Turbo and Baloo.

If you're looking for a place where you're valued, encouraged to grow, and treated like family — this is it.

ROLE DESCRIPTION:

As Account Manager - State Farm Agent Team Member for Steve Metzler - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experiencing managing client relationships preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer