Account Manager - Specialty Equipment

Great American Insurance Group; United States; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with company match

Paid time off & holidays

Tuition reimbursement

Commuter benefits

Job summary

Great American Insurance Group seeks an Account Manager to maintain client relationships and ensure top-tier service delivery. The role emphasizes client retention and operational support over sales quotas, with on-site work four days a week and one remote day.

Ideal candidates will have a proven track record in relationship management and strategic accounts, with travel across the US and Canada. A bachelor’s degree and 3–6 years’ experience are preferred for this role in the Specialty Equipment

Qualifications

• Bachelor’s degree generally preferred.
• 3–6 years of Account/Relationship Management experience and/or knowledge is a plus.
• Ability to travel 25–35% of the time throughout the US and Canada.

Responsibilities

• Establish and build strategic relationships with key client stakeholders across accounts.
• Collaborate with internal stakeholders to drive account retention and expansion.
• Enhance client satisfaction by aligning evolving business needs with GAI’s products and services.
• Oversee the implementation of products and services, ensuring timely delivery while managing risks and budget expectations.
• Conduct training sessions to raise awareness of GAI’s products and services.
• Coordinate with Business Development, Marketing, Underwriting, Accounting and Claims to address concerns and drive client success.
• Analyze and present data insights on performance trends and account growth to strengthen relationships.

Skills

Client retention

Account management

Relationship management

Cross-functional collaboration

Data analysis

Education

Bachelor’s degree

Tools

CRM software

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a \"small company\" culture where your ideas will be heard with \"big company\" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

In the Specialty Equipment Division, we help businesses stay in business when bad things happen to their equipment. Our focus is on innovation and simplicity, and we go beyond convention to provide embedded insurance solutions that make purchasing and financing equipment fast and easy. The team combines specialized technology and service excellence to manage risk and create valuable customer experience.

https://www.greatamericaninsurancegroup.com/about-us/business-operations/division/specialty-equipment

The job title and salary will be dependent upon the successful applicants' level of experience.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on‑site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs.

Your Role

We are seeking a motivated individual with an entrepreneurial spirit who has a proven track record in client retention, strategic account management, and portfolio growth. While this Account Manager role involves building strong client relationships and ensuring high levels of service delivery, it does not include cold calling, prospecting, or selling products/services. The focus is on client retention, satisfaction, and operational support, rather than revenue generation or sales quotas.

Essential Job Functions & Responsibilities

• Establish and build strategic relationships with key client stakeholders across a variety of accounts from transactional to moderately complex, ensuring engagement at both executive and operational levels.
• Collaborate with internal stakeholders to drive account retention and expansion, fostering trust-based strategic partnerships.
• Enhance client satisfaction by proactively aligning evolving business needs with GAI’s products and services, delivering measurable value.
• Oversee the efficient implementation of products and services, ensuring timely delivery while managing risks, scope, and budget expectations.
• Effectively conducts training sessions to enhance awareness of GAI’s products and services, emphasizing the value they deliver to our client’s business and their customers.
• Partner with cross-functional teams—including Business Development, Marketing, Underwriting, Accounting, and Claims to effectively address account-related concerns and drive client success.
• Compile, analyze and present data insights on operational efficiency, performance trends and account growth, providing recommendations that strengthen relationships and optimize client accounts.
• Maintain clear, consistent, and professional communication with clients and internal teams, ensuring documentation and alignment across all initiatives

Ideal Candidate Profile

• Self-Leader – Makes well-informed decisions confidently. Leads without authority and owns their portion of our business.
• Growth Mindset – Eager to seek information, feedback, and coaching, and able to approach issues with curiosity and understanding.
• Prolific Communicator – Possesses outstanding written, verbal and non-verbal communication skills.
• Problem Solver – Capable of independently resolving complex issues and achieving results.
• Results-Oriented – Consistently tracks and measures achievements to ensure continuous success.

Job Qualifications

• Bachelor’s degree generally preferred.
• Generally, 3-6 years of Account / Relationship Management experience Finance, Leasing, or Commercial Insurance experience and/or knowledge is a plus.
• Ability to travel 25-35% of the time throughout the US and Canada.

Why Join Us?

At Great American Insurance Group, your career will flourish. You’ll be part of a team that values innovation, collaboration, and growth. We provide the tools and support to help you thrive professionally.

Business Unit: Specialty Equipment

Benefits:

• We offer competitive benefits packages for full-time and part-time employees*
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• Compensation varies by role, level, and location and is influenced by skills, experience, and business needs.
• Your recruiter will provide details about benefits and specific compensation ranges during the hiring process.
• *Excludes seasonal employees and interns.

Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength.

Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!”