Account Manager - Some After-Hours Client Support

Story Terrace Inc.; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Discretionary bonuses

Company paid holidays

Paid time off (PTO)

401(k) with company match

Medical, dental, and vision coverage

Disability insurance

Commuter benefits

Identity theft protection

Telemedicine services

Employee Assistance Program (EAP)

Charitable donation matching

Job summary

Credico is seeking an Account Manager to lead and manage multiple campaigns, coordinating across departments to onboard/offboard, analyze data, and optimize performance. The role requires evening/weekend availability and a hybrid schedule with an in-office presence in downtown Chicago.

You should have 3–5 years in account/project management, a preferred Bachelor’s in business/marketing, and strong Excel/communication skills to drive client success and process improvements.

Qualifications

• Willingness to commit to proposed schedules, including evening hours and weekend availability.
• 3–5 years of account management or project management work experience.
• Bachelor's degree preferred in Business, Marketing, Management, or related field.
• Hybrid schedule requiring reliable commute to downtown Chicago office.
• Strong communication and analytical skills with attention to detail.

Responsibilities

• Lead and project manage multiple campaigns while communicating with stakeholders.
• Maintain a consistent cadence of work for effective project management and targets.
• Coordinate onboarding/offboarding and ensure compliance and process education.
• Analyze data to create reporting and derive actionable items to improve campaigns.
• Anticipate data needs based on contract details and optimize processes.
• Document campaign processes, procedures, and guidelines.
• Resolve issues quickly by coordinating with internal and external teams.
• Provide timely information to sales offices, clients, and departments.
• Demonstrate strategic thinking to prevent issues and enhance client experience.
• Perform other duties as needed to support business goals.

Skills

Account management

Project management

Data analysis

Excel

Communication

Time management

Attention to detail

Education

Bachelor's degree (preferred)

Business/Marketing/Management

Tools

Excel

Job description

Position Summary

Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition. With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world's largest non-profit organizations.

The Account Manager (AM) is responsible for setting up new campaigns, project managing, analyzing, developing processes, identifying areas for optimization, and managing all relationships related to a campaign in an accurate, proactive, and consistent manner. We are currently hiring for an Account Manager to fill amended-schedule positions designated to extend the Client Services Department's coverage into evening hours and weekends. This schedule is outlined as:

• Tuesday - Saturday; 11:00 AM - 8:00 PM Central [In-Office: Tuesday, Wednesday, Thursday]

Responsibilities

• Lead and project manage multiple campaigns at any given time while effectively communicating with and managing stakeholders.


• Adhere to a consistent cadence of work to ensure effective project management, communication, and flexibility for changing campaign requirements and targets.


• Work with other departments to manage campaigns through onboarding and offboarding, training, adherence to compliance requirements, and distribution/education of processes and expectations.


• Analyze data to create reporting and metrics to derive actionable items to positively impact your campaign(s).


• Anticipate data needs based off campaign contracts details.


• Seek ways to improve processes, data, reporting, campaign performance, and field experience to optimize quality of service.


• Create documentation of campaign processes, procedures, and guidelines.


• Prevent and quickly resolve any issues for your campaign by working cross functionally with the appropriate internal departments (Finance, Business Intelligence, Business Development, IT, Marketing, Legal, National Account Management, Onboarding/Compliance) and external teams (Client, Sales Offices, Vendors, etc.).


• Provide timely and accurate information or feedback to all requests, questions or concerns from sales offices, clients or internal departments or team members.


• Demonstrate consistent critical and strategic thinking skills on all program aspects to prevent issues and optimize the campaign and client experience.


• Other duties as assigned or are necessary that support the overall business needs.

Experience and Qualifications

• Willingness and ability to commit to proposed schedules, including evening hours and weekend availability.


• 3 – 5 years of account management or project management work experience.


• Bachelor's degree preferred with studies in Business, Marketing, Management, or other related field (preferred).


• This position follows a hybrid schedule and requires the ability to reliably commute to our downtown Chicago office.


• Ability to handle critical situations in a calm and effective manner.


• Self-starter, proactive, and solution oriented.


• Seek out solutions to problems through research and ingenuity.


• Proficient in Excel.


• High level of initiative and demonstrated ability to work well in a team environment.


• Strong communication and analytical skills. Able to communicate analytical and campaign information in an organized, clear conscience and effective manner to the correct audience.


• Effective time management including ability to multi-task, organize and prioritize.


• Strong attention to detail and accuracy.


• We are currently hiring multiple Account Managers to support ongoing team development and organizational needs.

What We Offer

• $60,000-$80,000 annually


• Additional incentives (i.e. discretionary bonuses)


• Company paid holidays


• Paid time off (PTO)


• 401(k) with company match


• Medical, dental, and vision coverage


• Disability insurance


• Accident coverage


• Company-paid life insurance


• Commuter benefits


• Identity theft protection


• Telemedicine services


• Employee Assistance Program (EAP)


• Charitable donation matching

Credico is an equal opportunity employer, and we comply with all applicable federal, state, and local fair employment and human rights laws. In all of our business dealings, we strictly prohibit and do not tolerate discrimination against employees, vendors, contractors, job applicants or any other covered persons on the basis of any characteristic protected under relevant federal, state, or local law. If you need assistance or a reasonable accommodation to complete any part of the job application process, please reach out to us at [e-mail].