Account Manager, SMB Dedicated I USA - Remote

Dandy; Northern (KY); Hybrid; USD 65,000 - 100,000; Full time

Job summary

Dandy is revolutionizing the dental industry with technology that powers dental offices globally. We are seeking an Account Manager to manage a growing portfolio of multi-location dental practices, drive revenue per practice, and collaborate with Sales, Training, and Customer Support to ensure satisfaction and retention.

You will own the relationship, nurture adoption among doctors, and expand into new locations while collaborating with cross-functional teams.

Qualifications

• 2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.

Responsibilities

• Own a portfolio of multi-location accounts and drive net revenue retention.
• Identify upsell and cross-sell opportunities within parent accounts.
• Build strong relationships with executives, doctors, and practice managers across locations.

Skills

Account Management

Sales

Customer Success

Job description

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Position Overview

Dandy is looking for an Account Manager to join the growing team and delight our customers: dentists across the country. New customers will be transitioned directly from sales to you, and you will quickly build your portfolio to 200+ accounts. Our Multi Location segment serves parent accounts that have more than 1 location.

As the owner of your book of business, your primary focus will be on driving revenue per practice (ARPP) by proactively fostering strong customer relationships, activating new user (doctor) growth, and expanding into new locations. You will collaborate closely with Sales, Training, and Customer Support to drive customer satisfaction and ultimately customer retention.

Key Responsibilities

Book Management

Own a portfolio of multi-location accounts and drive NRR through proactive planning and engagement.

Analyze account performance and customer feedback to build strategic engagement plans tailored to each parent organization.

Use a mix of service and commercial skills to guide practices through critical moments in the Dandy journey.

Leverage dashboards and data triggers to prioritize outreach and identify expansion or renewal opportunities across sites.

Revenue Growth

Identify and execute upsell and cross-sell opportunities within each parent account.

Drive activation of additional doctors and scanners within existing practices.

Lead expansion into new practice locations, ensuring consistent onboarding and alignment with parent-level goals.

Client Relationship Management

Build and maintain strong, long-term relationships with executives, doctors, and/or practice managers across all locations.

Serve as a strategic consultant, offering tailored solutions and guidance to align with customer objectives.

Negotiate contract terms with key stakeholders and implement churn-reduction strategies.

Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations.

Clinical Knowledge

Develop a deep understanding of dental practice operations and the competitive digital dentistry landscape.

Communicate confidently in the “language” of clinicians to provide consultative problem-solving and drive adoption.

Stay informed on product updates, scanner capabilities, and market trends to add strategic value in every interaction.

Experiment with new tactics, talk tracks, and engagement models to improve retention and expansion.

Collaborate across teams to ensure customers receive timely, consistent support during every stage of their journey.

Capture and share Voice of Customer insights to influence product and operational enhancements.

Contribute to playbook development that scales successful multi-location engagement strategies company-wide.

Qualifications

2+ years of experience in Sales, Account Management, or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.

Proven track record of upselling, cross-selling, and growing complex account portfolios.

Experience managing relationships with multiple stakeholders at small-to-medium business groups or multi-site organizations.

Comfortable spending 60%+ of your day engaging with clients by phone or video.

Highly analytical with the ability to interpret data dashboards to inform strategy.

Empathetic, curious, and passionate about understanding customer pain points.

Strong communicator with exceptional organization, follow-through, and problem-solving skills.

Self-motivated, performance-driven, and adaptable to a fast-paced environment.

Willingness to travel for offsites, industry events, or key customer visits.

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with the Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.

Benefits & compensation

Actual compensation for roles will vary based on factors including the candidate's location, skills, qualifications, and experience.

Please note that compensation listed for U.S.-based roles applies only to candidates working in the United States. Candidates located outside the U.S. will have regionally adjusted compensation.

Race

• Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.

• White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.

• Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa.

• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.

• Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.

• American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of the North and South America (including Central America), and who maintain tribal affiliation or community attachment.

• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races.

U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION

(Completion is voluntary and will not subject you to adverse treatment)

Dandy provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other classification protected by applicable law.

We invite all applicants to voluntarily self-identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative.

SELF-IDENTIFICATION OF VETERAN STATUS

Disabled veteran – A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability.

Recently separated veteran – A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service.

Active duty wartime or campaign badge veteran – A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense.

Armed forces service medal veteran – A veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).

I identify as one or more of the classifications of protected veteran listed above

I am not a protected veteran

I decline to self-identify for protected veteran status