Account Manager- Service/Repair (Charlotte) TK Elevator Corporation

thyssenkrupp Elevator; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

TK Elevator is looking for an experienced Account Manager in Charlotte, NC, to manage service accounts and develop relationships with customers. The role involves exceeding sales goals, preparing proposals, and ensuring strong customer satisfaction. Ideal candidates will have a bachelor's degree and relevant sales experience in the elevator service and repair sector.

Qualifications

• Bachelor's degree and 1-2 years of sales experience required; 3+ years preferred.
• Ability to read and interpret architectural blueprints preferred.
• Experience in elevator service and repair sales preferred.

Responsibilities

• Exceeds sales goals and manages customer service accounts.
• Develops capital plans for customers and prepares repair proposals.
• Maintains knowledge of company products and local elevator code requirements.

Skills

Sales experience

Customer relationship management

Technical knowledge of elevators

Understanding architectural blueprints

Education

Bachelor's degree

Tools

Estimating software

Job description

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Account Manager- Service/Repair in Charlotte, NC

Responsible for successfully securing and maintaining service accounts and repair work and developing and maintaining strong relationships with new and existing customers so that the branch meets annual revenue goals.

ESSENTIAL JOB FUNCTIONS:

• Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction.
• Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups.
• Develops capital plans for customers to address their short- and long-term building needs.
• Maintains a strong working knowledge of company products by attending training classes and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements.
• Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals.
• Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals.
• Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals.

Who we are looking for

EDUCATION & EXPERIENCE:

• Bachelor's degree and 1-2 years of sales experience or training required; for candidates with 3 plus years of elevator sales experience bachelor's degree is preferred
• Ability to read and interpret architectural and/or blueprint/drawings preferred
• Experience selling Service/Repair, Construction, and Modernization in elevator strongly preferred

Additional information

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at ElevatorJobs.ams@tkelevator or call 1-844-427-5461.

Contact

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Job details

Posting date: 2025/05/21

Experience level: Experienced professionals

Type of contract:

Type of contract: Permanent, Full Time

Work mode: On Site

Job field:

Job field: Customer Services

Job number:

Job number: US_901745_ET_TKELECP12198

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.