Account Manager - Security Services

Allied Universal; San Diego (CA); On-site; USD 66,382 - 89,675; Full time

Benefits offered by this job

Medical, dental, vision

401(k) participation

Paid time off

Job summary

Allied Universal in San Diego, CA is hiring an Account Manager to lead daily security operations and drive performance across the team. You will guide security officers and supervisors, ensure client satisfaction, and coordinate incident response.

The role emphasizes operational excellence, budgeting, and maintaining high safety standards. Preferred candidates bring experience in security management, scheduling, and building strong client relationships.

Qualifications

• Must have high school diploma or equivalent.
• Experience in security operations or supervising teams in a fast-paced environment is required.

Responsibilities

• Manage scheduling using AI-powered tools to meet contract hours and minimize unbilled overtime.
• Lead and develop security officers and supervisors, overseeing payroll, performance, and employee relations.
• Enhance client relationships by serving as the primary contact to ensure high-quality service protecting people and property.
• Handle security incidents and emergencies, coordinating with clients and internal teams as needed.
• Direct compliance and site operational excellence, including training, safety, and inventory management.

Skills

Scheduling

Team leadership

Client relationships

Incident response

Compliance

Communication

Financial acumen

Microsoft Office

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

Microsoft Office

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Hiring for an Account Manager in San Diego

Join the world’s leading global security company!

• Salary: $77,979.20 per year


• Location: San Diego, CA


• Excellent benefits and career growth opportunities


• Benefits include medical, dental, vision, life insurance, paid time off, and 401(k) participation for eligible employees.

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services


• Impactful Work: Play a vital role in protecting people, property, and businesses


• Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime


• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations


• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property


• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams


• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent


• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment


• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business


• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment


• Experience in leading, developing, and retaining a dynamic team while building positive client relationships


• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination


• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner


• Proficiency in web-based applications and computer systems, including Microsoft Office


• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence


• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field


• Law enforcement, military, and/or contract or proprietary security services, or facility management experience


• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification


• Previous payroll, billing, or scheduling experience


• Aptitude with security systems: CCTV, access control, and badge administration


• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance


• Enrollment in our company’s 401(k) plan, subject to eligibility requirements


• Eight paid holidays annually, five sick days, and four personal days


• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

PPO 14417

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.