Account Manager

Allied Universal; Palo Alto (CA); On-site; USD 115,000 - 119,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan enrollment

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking an Account Manager in Palo Alto, CA to lead daily security operations, guide a team of officers and supervisors, and ensure excellent service to clients. You will schedule using AI tools, develop staff, and maintain strong client relationships while coordinating incidents and training.

This role requires a background in security management, strong communication, and the ability to manage budgets and resources effectively.

Qualifications

• High school diploma or equivalent is required.
• Licensing requirements may apply by state/local law.
• Valid driver’s license if operating a company or personal vehicle for business.
• Minimum of two years in business operations, security management, or supervising teams in fast-paced environments.
• Experience leading teams, building client relationships, and ensuring service excellence.
• Knowledge of emergency preparedness, security protocols, and risk assessments.
• Strong communication and proficiency with Microsoft Office.
• Ability to manage multiple projects and control costs.

Responsibilities

• Manage scheduling using AI-powered tools to meet contract hours and minimize unbilled overtime.
• Lead, develop, and coach security officers and supervisors, including payroll and employee relations.
• Enhance client relationships by serving as the primary point of contact.
• Respond to security incidents and emergencies with professional coordination.
• Oversee training, safety, and site operations while controlling stock and equipment.

Skills

Security management

Team supervision

Client relationship management

Emergency preparedness

Budget and cost control

Communication skills

MS Office familiarity

Education

High school diploma or equivalent

College degree in Business Administration or related field

Tools

Microsoft Office

Security systems knowledge (CCTV, access control)

Payroll and scheduling systems

Job description

Company Overview:

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Why Join Allied Universal?

• Career Growth: Opportunities to advance within a global leader in security services


• Impactful Work: Play a vital role in protecting people, property, and businesses


• Supportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

• Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtime


• Lead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relations


• Enhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and property


• Handle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teams


• Direct Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent


• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment


• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business


• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment


• Experience in leading, developing, and retaining a dynamic team while building positive client relationships


• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination


• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner


• Proficiency in web-based applications and computer systems, including Microsoft Office


• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence


• Financial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• College degree in Business Administration or a law enforcement-related field


• Law enforcement, military, and/or contract or proprietary security services, or facility management experience


• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification


• Previous payroll, billing, or scheduling experience


• Aptitude with security systems: CCTV, access control, and badge administration


• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance


• Enrollment in our company’s 401(k)plan, subject to eligibility requirements


• Eight paid holidays annually, five sick days, and four personal days


• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

PAY:

• $115,000 - $119,000/yr.

PPO 14417

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com