Account Manager, Sales - San Antonio/Austin, TX

FFF_Enterprises; Flower Mound (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

FFF Enterprises, through Nufactor Specialty Pharmacy, is seeking an Account Manager to drive qualified new patient starts and generate quality revenue in the physician office channel.

The role emphasizes promoting IG and infliximab therapies, conducting in-office presentations, and developing territory strategies in collaboration with the RVP of Sales and team members. Travel up to 50% is required.

Qualifications

• Five (5) years’ experience in relative health care industry including management, sales, clinic services, or customer service
• Bachelor’s degree preferred; strong communication and relationship-building skills
• Ability to travel up to 50% and work in physician office settings
• Must be highly customer-focused with ability to handle sensitive situations professionally

Responsibilities

• Promoting and selling Nufactor Specialty Pharmacy services to referring entities, primarily in physician offices
• Generate patient referrals to drive revenue for IG and infliximab therapies
• Conduct sales presentations and meetings in physician offices
• Develop and implement territory strategies with regional leadership
• Act as liaison between healthcare providers and Nufactor to improve safety and quality of care
• Maintain and enhance business relationships while identifying new opportunities
• Attend local, regional and national events and tradeshows as assigned
• Collaborate with territory colleagues and share industry intelligence
• Ensure compliance with company policies and regulatory requirements

Skills

Strong organizational skills

Detail orientation

Verbal communication

Written communication

Teamwork

Judgement and professionalism

Customer focus

Discretion and confidentiality

Multi-tasking

Education

High School diploma or equivalent

Bachelor’s Degree preferred

Job description

Position Summary

This position is a member of the Nufactor® Specialty Pharmacy Team. The role of the Account Manager is to generate quality revenue in the form of qualified new patient starts.

Essential Functions and Duties

• Promoting and selling Nufactor Specialty Pharmacy service offering to referring entities, primarily in the physician office setting.
• Generate patient referrals for the purpose of generating positive revenues for any Nufactor product offerings, primarily immune globulin and infliximab therapies.
• Conducts sales presentations and meetings in physician offices.
• Develops and implements territory strategies in conjunction with RVP of Sales and other team members.
• Act as a liaison between healthcare provider and Nufactor to improve, expedite, and facilitate patient safety and quality of care.
• Maintains up to date territory workbook.
• Effectively manages all internal and external communications.
• Maintain and enhance existing business relationships while identifying and developing new business opportunities for Nufactor® or FFF Enterprises, Inc.
• Attends local, regional and national events and tradeshows, as assigned.
• Collaborates with the FFF Representative in territory as appropriate.
• Gathers and disseminates new industry intelligence to the team.
• Continuously strive to improve processes, service quality to internal and external customers.
• Adheres specifically to all company policies and procedures, Federal and State regulations and laws.

• Displays dedication to position responsibilities and achieve assigned goals and objectives.

• Represents the Company in a professional manner and appearance at all times.
• Understands and carries out the Company’s purpose and its organizational values.
• Displays enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Works effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listens to and objectively consider ideas and suggestions from others; keeps commitments; keeps others informed of work progress, timetables, and issues; addresses problems and issues constructively to find mutually acceptable and practical business solutions; addresses others by name, title, or other respectful identifier, and; respects the diversity of our work force in actions, words, and deeds.

• Complies with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.

• Ensures conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.

• Other duties as assigned.

Education, Knowledge, Skills and Experience

Required Education:

• High School diploma or equivalent; Bachelor’s Degree preferred.

Required Knowledge:

• Excellent understanding of chronic health challenges such as Primary Immune Deficiency, Chronic Inflammatory Demyeliating Polyneuropathy and all other disease states treated with IG including Hemophilia.

Preferred Knowledge:

• Excellent understanding of chronic health challenges in conditions Nufactor product offering treats.

Required Experience:

• Must have at least five (5) years’ experience in relative health care industry including management, sales, clinic services, or customer service

Preferred Experience:

• Three (3) to five (5) years’ experience in similar chronic disorders is preferred.

Required Skills:

• Must have strong organizational skills
• Must have a detail orientation and the proven ability to prioritize work
• Must have effective verbal and written communication skills
• Must have the ability to work with limited supervision and as part of a team
• Sound decision-making abilities
• Routinely interacts with referring physicians, nurses, case managers, hospitals, discharge planners and manufacturer representatives.
• Ability to understand case manager/insurer/patient dynamic and effectively pull through business in complex referral situations.
• Must be extremely customer focused and portray a “can do” approach to problem solving.
• It is critical that this individual has the ability to handle sensitive situations and information and maintain appropriate professionalism and confidentiality at all times.
• Ability to juggle multiple tasks and projects simultaneously and rearrange priorities, as needed.
• Must employ excellent judgment and professionalism at all times.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel up to 50% of the time. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectiveiy with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions

Direct Reports

No

EEO Statement

FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.