Account Manager - Roanoke, VA

Midland Credit Management; Roanoke (VA); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Healthcare

Tuition assistance

Retirement savings

Paid time off

Volunteer time off

Training program

Job summary

Midland Credit Management, based in Roanoke, VA, is seeking Account Managers to contact consumers in financial distress and guide them toward workable solutions. A strong focus on professional communication and a commitment to consistent attendance are required to deliver a positive caller experience.

New hires receive comprehensive paid training and a three-month incentive guarantee. The role offers a structured 40-hour week, an hourly base pay of $15.30 plus incentives, and opportunities for

Qualifications

• Professional communication skills.
• Ability to communicate effectively with customers.
• Consistent attendance and reliability.
• Willingness to work the stated schedule and training.

Responsibilities

• Make outbound calls to consumers in financial distress.
• Help customers find solutions to their financial difficulties.
• Provide a positive customer experience and communicate effectively.
• Participate in paid training and strive to meet incentive targets.

Skills

Professional communication

Effective communication

High drive

Job description

Applicants must have current authorization to work in the United States on a full-time basis.What do you desire in your career? Financial stability? Opportunity for career advancement? Helping others achieve their financial goals, all while feeling good about what you do?Many people in their current chosen career feel as though they don’t have the power to define their own success. Our people do. Our culture at Midland Credit Management is one where people can and are encouraged to define their own success.We are currently recruiting for Account Managers in our Roanoke, VA office. An Account Manager is a professional communicator that helps consumers find solutions to their financial difficulties. You will be making outbound phone calls to individuals that have found themselves in a financial bind, and all of our Account Managers are committed to providing consumers with a positive experience. You do not need previous collections experience, but you do need to be able to communicate effectively and possess a high level of drive. Not only do we provide the opportunity to grow and develop we also surround you with a management team like no other; they want you to achieve your personal goals.Our new Account Managers, on average earn 28.18 per hour in ($15.30/hr base pay plus average $12.84/hr in incentives). New hires have comprehensive paid training and a three-month incentive guarantee upon hire. Your income potential is determined by your ambition to achieve more. We are driven to succeed and work effortlessly to get each of our employees to their maximum potential.Great candidates will have professional communication skills and the desire to succeed. Candidates must have consistent attendance and be able to commit to our work schedule.Our hours of operations are:Training Schedule: Monday – Friday 8:00AM - 4:30PMAdditional Perks:Structured work schedule with a 40-hour work weekNO WEEKENDSCasual Dress CodeStarting CompensationHourly Rate: $15.30 - $15.30 (Amount based on office location, relevant experience, skills, and competencies)If you are wondering why you should work for us, here is something to help you decide:Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.About UsHeadquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [e-mail].