Account Manager - Remote in the Northeast

Prime Therapeutics; Providence (RI); Remote; USD 59,000 - 94,000; Full time

Job summary

A leading healthcare organization is seeking a remote Account Manager to support Employer Groups and resolve issues. The ideal candidate has strong interpersonal skills, a degree in business, and 2 years of relevant experience. This role involves building client relationships, coordinating initiatives, and ensuring client satisfaction. Competitive salary range of $59k-$94k based on experience.

Qualifications

• 2 years of Client Service/Account Management experience.
• Must be eligible to work in the United States without a visa.
• Experience in healthcare or PBM preferred.

Responsibilities

• Support Employer Groups and Health Plan Leadership with issues and satisfaction.
• Collaborate to build business cases for client initiatives.
• Facilitate meetings with Employer Groups.

Skills

Client Service

Interpersonal Skills

Organization

Problem Solving

Sales Presentations

Education

Bachelor's Degree in business or related field

HS diploma or GED

Tools

Salesforce

Job description

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Overview

Account Manager - Remote in the Northeast. The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts. The client for this role is in the Northeast; candidates must live within the Northeast area of the United States to be considered.

Responsibilities

• Work directly with Employer Groups and Health Plan Leadership to resolve issues and ensure member satisfaction; coordinate with operational units to implement processes that prevent repeat issues
• Collaborate with the account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and support for, initiatives such as implementations, setting performance standards, and creating cost justifications
• Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose of incoming reporting requests, evaluate available information, determine how to present it consumably, and conduct independent analysis to support decision making
• Facilitate regular meetings with Employer Groups to build relationships and promote product opportunities; assist with follow up with stakeholders or clients
• Support client audits and assist with the development of client presentations and facilitation of client visits and health fairs
• Work with existing, small employer accounts to optimize pharmacy spend through Prime products and services
• Support Employer Group retention through proactive issue resolution, understanding client challenges and priorities, and helping identify changes that create mutual value
• Document interactions with assigned accounts and input into Salesforce, including meeting agendas, notes, risks, decisions, next steps, and responsible parties
• Other duties as assigned

Education & Experience

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED required
• 2 years of Client Service/Account Management experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Demonstrated ability to develop effective selling messages, presentations, and proposals
• Strong interpersonal skills to facilitate meetings, resolve conflicts, build consensus, establish rapport, and influence across departments
• Ability to balance compliance, business, and other goals while driving programs to completion
• Strong organization and prioritization skills, attention to detail, and ability to lead multiple complex projects under timeframes
• Ability to work effectively in a matrixed team environment

Preferred Qualifications

• Healthcare or PBM industry experience
• Prior pharmacy technician experience and/or CPhT certification

Physical Demands

• Ability to travel up to 30% of the time
• Ability to work outside standard business hours as needed
• Constantly required to sit, use hands, talk and hear
• Frequently required to reach with hands and arms
• Occasionally required to stand, walk, stoop, kneel, and crouch
• Occasionally lift up to 25 pounds
• Vision requirements as needed for close, distance, color, peripheral, and depth perception

All employees must understand and attest to the security responsibilities and controls unique to their role, and comply with applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $59,000.00 - $94,000.00 based on experience and skills.

Prime Therapeutics LLC is an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, national origin, disability, age, veteran status, or any other legally protected status.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources.