Account Manager (Remote)

M3 USA; United States; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health and Dental

Life Insurance

Disability Insurance

Prescription Plan

401k Plan

Paid Holidays

Vacation

Sick Days

Personal Day

Job summary

M3 USA is seeking an Account Manager for M3 Global Research. This role focuses on engaging clients, bidding on RFPs, and expanding business with current accounts while delivering high-quality research solutions.

You’ll work closely with VP Sales to drive new opportunities and maintain exceptional client service across healthcare market research. The position involves light travel with the VP of Sales to support onsite client visits and present capabilities.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Recent graduates are encouraged to apply.
• Market research experience is a plus but not required.
• Experience in healthcare market research is a plus.
• Must multi-task and prioritize requests.
• Strong relationship building and customer service skills.
• Excellent verbal and written communication skills.
• Solid time management skills.
• Problem solving and initiative to find solutions.

Responsibilities

• Owns bidding processes for projects with cost understanding and feasibility.
• Support maintenance of existing business via contracts and upsell/cross-sell.
• Network within client contacts for new business prospects.
• Organize client/internal kickoff calls and develop proposals.
• Advise clients on sample design and research approaches; coordinate internal resources.
• Provide superior customer service with Project and Research Managers to meet design and outcomes.
• Diplomatically address client issues and escalate when needed.
• Manage bid requests ensuring timely delivery and cost feasibility.
• Collaborate with partners and vendors for seamless execution.
• Serve as liaison between Sales and Project Managers; travel to client visits as needed.

Skills

Multi-tasking

Relationship building

Customer service

Presentation skills

Verbal communication

Written communication

Time management

Problem solving

Organizational habits

Education

Bachelor’s degree or equivalent

Job description

About M3 USA:

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Company Description

About M3 USA

M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems.

Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements.

Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. Embrace the chance to drive change with M3 USA.

Due to our continued growth, we are hiring for an Account Manager at M3 Global Research, an M3 company.

About The Business Unit

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors.

Mission

Job Description

The mission of the Account Manager is to engage the client, bid effectively, and efficiently to win our share of RFPs in the traditional market research space. The Account Manager will be highly focused on working with the VP’s of Sales to support existing accounts as well as earn new business. This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process.

Duties Include

• Owns in bidding process for projects including full understanding of project costs and feasibility.
• Support maintenance of existing business by managing contracts and up-sell/cross-sell opportunities
• Actively network within existing client contacts for any new business/prospects
• Organizing client and internal kick off calls, developing insightful proposals and delivering strategic sales communications
• Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution.
• Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients; Ensures that all internal team members understand the research design and anticipated outcomes
• Diplomatically responds to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and/or knows when to elevate issues for resolution.
• Managing bid requests, and ensuring proper and timely delivery; has full understanding of project costs and feasibility
• Collaborates with partners and vendors to ensure seamless project execution
• Act as the liaison between Sales and Project Managers on all projects
• Light travel with sales VP to support onsite client visits as well as earn and develop business by presenting capabilities

Qualifications

• Bachelor’s degree or equivalent work experience required.
• No prior professional experience required; recent graduates are encouraged to apply. Market research experience is a plus but not required.
• Experience in healthcare market research is a plus
• Exceptional ability to multi-task and prioritize requests
• Strong relationship building and customer service skills
• Must have excellent verbal and written communication skills
• Solid time management skills
• Be able to problem solve and seek answers and resolutions to daily issues
• Strong self-discipline and organizational habits
• Excellent presentation skills

Benefits

Additional Information

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day
• M3 reserves the right to change this job description to meet the business needs of the organization