Account Manager RapidScale (Hybrid Cloud Sales) [Central]

Cox Communications; Tulsa (OK); Remote; USD 74,000 - 113,000; Full time

Job summary

A leading cloud services provider is seeking an Account Manager to build and maintain strong customer relationships while driving revenue growth through upsell strategies. Candidates should have a Bachelor’s degree paired with significant experience in account management in a cloud services context. This role offers competitive compensation and incentives based on sales performance.

Benefits

Flexible vacation policy

Paid holidays

Paid wellness hours

Qualifications

• 4+ years of experience in account management, customer success, or sales within a cloud-based services environment.
• Proven track record of customer retention and driving revenue growth in Cloud MSP, SaaS, or IT services companies.
• Ability to travel up to 15% of the time for customer meetings and industry events.

Responsibilities

• Build and maintain strong relationships with C-level executives and stakeholders.
• Identify and execute upsell and cross-sell strategies aligned with cloud solutions.
• Guide customers on cloud adoption and work with teams for optimization.

Skills

Account Management Expertise

Cloud Solutions Knowledge

Customer Relationship Management

Sales Strategy Development

Problem Solving

Education

Bachelor's Degree

Master's Degree

Ph.D.

Tools

Salesforce

CRM Software

Job description

Overview

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

Responsibilities

Customer Relationship & Retention

• Build and maintain strong relationships with C-level executives, IT leaders, and key stakeholders.
• Serve as the primary contact, ensuring a seamless customer experience.
• Manage contract renewals, retention efforts, and expansion to minimize churn.
• Partner with Customer Success, Sales Engineering, and Support to resolve issues and drive value.

Revenue Growth & Expansion

• Identify and execute upsell and cross-sell strategies aligned with cloud solutions (IaaS, DaaS, security, networking, DRaaS, etc.).
• Develop and execute strategic account plans to drive revenue growth.
• Meet or exceed assigned quota through proactive sales efforts.
• Use customer insights and industry trends to tailor solutions and maximize business value.

Account Management & Technical Collaboration

• Work with Sales Engineers, Cloud Architects, and Product Teams to guide customers on cloud adoption and optimization.
• Lead Quarterly Business Reviews (QBRs) to assess service utilization and future needs.
• Act as a trusted advisor, helping customers optimize costs and scale solutions.
• Manage escalations proactively, ensuring swift resolution.

Operational Excellence & Reporting

• Maintain accurate CRM records, forecasting, and pipeline management.
• Provide leadership with customer insights, highlighting risks and opportunities.
• Stay current on cloud MSP trends through industry events, customer meetings, and training.

Minimum Qualifications

• Education & Experience: A Bachelor\'s Degree with 4 years of Sales/Account Management/Customer Success experience, OR a Master\'s degree and 2 years of experience, OR a Ph.D with 1 years experience, OR 8 years of experience without a degree.
• Account Management Expertise: 4+ years of experience in account management, customer success, or sales within a cloud-based services environment, with a proven track record of customer retention, contract renewals, and driving revenue growth in Cloud MSP, SaaS, or IT services companies.
• CRM/Tools: Proficiency in Salesforce (or similar CRM), account planning, and pipeline management.
• Work Travel: Ability to travel up to 15% of the time for customer meetings, QBRs, and industry events.

Preferred Qualifications

• Certifications such as AWS, Azure, Google Cloud practicioner certifications, AWS Certified Solutions Architect, Microsoft Azure Solutions Architect, Google Cloud Professional Cloud Architect, or similar, demonstrating a high level of cloud knowledge and technical competency.
• Experience managing customers with revenues between $100 million and $5 billion+.
• Industry expertise in Healthcare, Banking, Financial Services, Insurance, SaaS, or Retail/E-Commerce is highly desirable.

Compensation

USD 74,700.00 - 112,100.00 per year

Compensation includes a base salary of $74,700.00 - $112,100.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate\'s experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $75,000.00.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company\'s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.