Account Manager, Professional Membership

American Heart Association; Dallas, Northern (TX, KY); On-site; USD 60,000 - 80,000; Full time

Job summary

The American Heart Association is seeking an Account Manager for the Professional Membership unit in Dallas, TX, to oversee a portfolio of scientific councils and high-level volunteers. You will lead meetings, coordinate budgets, timelines, and recruitment efforts while collaborating across teams to ensure member engagement and retention.

You will build strong relationships with volunteers, manage nominations processes, and travel up to 10% to support in-person activities, events, and governance

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years of relevant experience.
• Minimum of three years’ experience leading projects in a dynamic, collaborative business environment.
• Strong multitasking skills and ability to manage several priorities in a fast-moving workspace.
• Self-driven with the ability to meet deadlines and deliver quality outcomes independently.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Zoom, and adaptable to new digital tools.
• Exceptional communication skills with the ability to engage, influence, and partner effectively with internal stakeholders and high‑level volunteers, demonstrating strong executive presence and sound judgment.
• Demonstrates a passion for delivering excellent service and building strong relationships with colleagues and professional members.
• Willing and able to travel overnight for up to 10% of the role, supporting flexible work experiences

Responsibilities

• Lead operational logistics for council committee meetings, events and activities.
• Manage revenue and budgets for established portfolio while identifying potential cost savings and revenue gains.
• Manage project timelines, deadline compliance and demonstrate effective communication and dissemination of both.
• Collaborate across the membership unit to execute collective member recruitment, engagement and retention efforts.
• Volunteer management.
• Manage processes for assigned Scientific Councils’ nominations which include both council and American Heart Association positions and awards.
• Establish trusted communication with volunteers and anticipate needs and expectations.

Skills

Project leadership

Multitasking

Executive presence

Relationship building

Strong communication

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office suite

Zoom

Job description

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for an Account Manager in our Professional Membership group at our National Center office located in Dallas, TX.

The account manager is responsible for a portfolio of scientific councils, providing leadership, operational and strategic support, coordination and guidance for councils, committees, and high‑level volunteers.

The Association offers many resources to help you maintain work‑life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award‑winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work‑life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

Responsibilities

• Lead operational logistics for council committee meetings, events and activities.
• Manage revenue and budgets for established portfolio while identifying potential cost savings and revenue gains.
• Manage project timelines, deadline compliance and demonstrate effective communication and dissemination of both.
• Collaborate across the membership unit to execute collective member recruitment, engagement and retention efforts.
• Volunteer management.
• Manage processes for assigned Scientific Councils’ nominations which include both council and American Heart Association positions and awards.
• Establish trusted communication with volunteers and anticipate needs and expectations.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3 years of relevant experience
• Minimum of three years’ experience leading projects in a dynamic, collaborative business environment.
• Strong multitasking skills and ability to manage several priorities in a fast-moving workspace.
• Self-driven with the ability to meet deadlines and deliver quality outcomes independently.
• Achieving goals through initiative, creativity, and a results‑oriented mindset.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Zoom, and adaptable to new digital tools.
• Exceptional communication skills with the ability to engage, influence, and partner effectively with internal stakeholders and high‑level volunteers, demonstrating strong executive presence and sound judgment.
• Demonstrates a passion for delivering excellent service and building strong relationships with colleagues and professional members.
• Willing and able to travel overnight for up to 10% of the role, supporting flexible work experiences

Preferred skills we are looking for

• Prior Non‑profit experience.
• Teamwork skills with the ability to work as part of a team.

Compensation & Benefits

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well‑being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
• Work‑Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
• Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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Location: US-TX-Dallas

Position Type: Full Time