Account Manager, Platform Success - IQVIA Digital (Remote)

IQVIA Digital, Inc. (USB1); New York (NY); Remote; USD 66,000 - 167,000; Full time

Job summary

A leading healthcare technology company in New York is seeking an experienced Account Manager for their Platform Services team. This role involves managing client relationships, executing digital marketing campaigns, and providing strategic insights to enhance performance. The ideal candidate has over 5 years of experience in digital media and excels in building strong client partnerships. Attractive compensation package offered, reflective of location and experience.

Qualifications

• 5+ years of experience in digital media or advertising.
• Proven experience in strategic client engagements.
• Deep expertise in omnichannel digital campaigns.

Responsibilities

• Manage relationships with high-value clients.
• Plan and execute omnichannel campaigns.
• Analyze campaign performance data for insights.

Skills

Client Relationship Management

Strategic Campaign Planning

Data Analysis

Cross-Functional Collaboration

Digital Marketing

Leadership

Education

Bachelor’s degree in business, marketing or analytics

Tools

Google Ads

Facebook Ads

Google Ad Manager

Job description

Overview

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer-first, insights-driven, and integrated omnichannel vision. We provide authenticated, privacy-enhanced data and analytics, innovative fit-for-purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at www.iqviadigital.com.

At the center of IQVIA Digital sits our IQVIA Media Operating System, a healthcare specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results – all without having to pick up the phone.

Platform Success is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results. We\'re rapidly growing and looking for super-curious, passionate and driven individuals to join our team. Our people are our greatest asset and we\'re committed to creating an environment where we all thrive doing what we love. The Account Management team will work post-sale to cultivate senior-level relationships, provide programmatic, social, and email consultation, and ensure our clients are wildly successful on the marketing initiatives they’re running across the operating system.

Role

The Account Manager, Platform Services is a strategic partner to our most important clients, responsible for driving client success, retention, and growth across IQVIA’s Media Operating System. This role blends deep platform expertise with consultative leadership, guiding clients through complex digital marketing initiatives and ensuring they maximize the value of their campaigns. As a senior member of the Platform Services team, you will mentor Account team members, lead strategic engagements, and represent IQVIA Digital in executive-level client conversations.

Key Responsibilities

• Senior Client Relationship Management & Advocacy: Serve as the primary relationship owner for high-value clients, building trusted partnerships through strategic guidance, transparency, and proactive communication. Anticipate client needs and deliver solutions that drive long-term growth.
• Strategic Campaign Planning & Execution: Lead the design and execution of sophisticated omnichannel campaigns, leveraging platform capabilities and data-driven insights to achieve client objectives. Translate complex goals into actionable media strategies that maximize ROI and efficiency.
• Performance Insights & Optimization: Analyze and interpret campaign performance data, identifying trends, opportunities, and risks. Deliver advanced recommendations and insights that empower clients to refine their strategies and achieve measurable business outcomes.
• Cross-Functional Collaboration & Leadership: Partner with Programmatic Traders, Product, and Engineering teams to troubleshoot issues, advocate for feature enhancements, and ensure seamless campaign execution. Mentor Account Managers and contribute to team development and best practices.
• Thought Leadership & Industry Expertise: Act as a trusted advisor, educating clients on evolving ad tech trends, best practices, and emerging opportunities. Represent IQVIA Digital in executive client meetings, QBRs, and industry events, positioning the platform as a market leader.

Success in This Role Will Look Like

• Deepened Client Partnerships: Building and sustaining strategic relationships that lead to increased client engagement, retention, and growth
• Strategic Impact: Delivery of advanced, data-informed recommendations that drive measurable improvements in campaign outcomes and client satisfaction
• Campaign Excellence: Consistent execution of high-performing, complex programmatic strategies with attention to audience quality, reach, and behavioral outcomes
• Operational Agility: Streamlined collaboration with internal teams to ensure timely, accurate campaign delivery and continuous optimization
• Team Leadership & Development: Mentoring Account Managers, sharing best practices, and fostering a culture of learning and excellence

Qualifications

• Bachelor’s degree preferred; background in business, marketing, analytics, or a related field preferred
• 5+ years of experience in digital media, programmatic advertising, or ad tech, with at least 3 years in a senior client-facing or account management role
• Proven experience leading strategic client engagements and growing a book of business against revenue targets
• Deep expertise in building and optimizing omnichannel digital campaigns using platform insights and data
• Comfortable serving as the strategic point of contact for clients, agencies, and publishers; able to translate complex media strategies into clear, actionable plans
• Demonstrated leadership in programmatic strategy development and implementation; experience mentoring or managing junior team members
• Prior experience working with healthcare clients or within regulated industries strongly preferred
• Skilled at engaging with trading teams and navigating platforms to align execution with strategic goals
• Knowledge of paid search and social campaigns across Google Ads and Facebook preferred
• Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.) preferred
• Understanding of agency and/or publisher media planning process, including how programmatic fits alongside social, email, and TV
• Able to prioritize work based on strategic value and self-manage across multiple projects
• Strong analytical skills to draw insights from large datasets and translate them into business solutions
• Excellent written and verbal communication skills; proven ability to influence cross-functional teams and senior stakeholders
• Passion for working in a space that sits at the intersection of healthcare and technology

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at www.iqvia.com.

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

The potential base pay range for this role, when annualized, is $66,500.00 - $166,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.