Account Manager, Platform Innovation

Swoon; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A technology company is seeking an Account Manager to support restaurant partners in the Tri-State Area. This remote role requires strategic guidance for partner growth and includes monthly travel. The ideal candidate will manage relationships, collect feedback, and collaborate with internal teams to ensure a positive experience. Competitive benefits, including health coverage, are offered during this 6-month contract.

Benefits

Health insurance

Dental coverage

Vision coverage

Qualifications

• Experience in account management or client relations.
• Strong communication and interpersonal skills.
• Ability to travel domestically once a month.

Responsibilities

• Manage restaurant partners in the Tri-State Area.
• Conduct regular check-ins and collect product feedback.
• Provide strategic guidance to partners for growth.

Job description

About the Team

We drive the adoption and activation of innovative products that help restaurants grow their business through their own channels, including delivery solutions, storefront tools, voice ordering, and more. We are building a new confidential product and need a stellar Account Manager to guide restaurant partners through successful onboarding (post-activation), collect product feedback, and serve as a strategic partner in helping them fully utilize our products to grow their business.

About the Role

This is a remote role that will require travel 1x per month to the surrounding Tri-State Area (NY, NJ, CT). This role reports to the GTM Lead overseeing the Account Management & Sales function. It is a full-time position (40 hours per week) during a 6-month contract opportunity to start with Benefits – Health, Dental & Vision (50% of premium is covered for contractor) and requires domestic travel once per month to the Northeast region.

Why You’ll Be Excited About This Opportunity

• Manage restaurant partners (primarily SMBs) in your region, understand their business needs, conduct regular check-ins, collect product feedback, and provide strategic guidance to help them grow.
• Communicate partner progress, status updates, and feedback to cross-functional teams, including Strategy, Operations, and Product.
• Minimize churn by identifying opportunities for expansion and helping partners maximize the value of our products.
• Collaborate with Product, Operations, and Sales teams to ensure restaurant partners have the best possible experience using the platform.

If interested in more details, please apply!