Account Manager (Phoenix-Collections)

First Investors Financial Services, Inc.; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

First Investors Financial Services, Inc. is seeking a Collector who will play a vital role in negotiating payment arrangements on delinquent accounts. This position requires professionalism and strong communication skills to assist customers in resolving their financial issues. Benefits include competitive salary, flexible schedules, and various insurance options, boosting employee morale in a supportive workplace.

Benefits

401(k) matching

Disability insurance

Life insurance

Paid time off

Flexible work schedule

Qualifications

• High school diploma or equivalent required.
• Moderate computer knowledge, especially in MS Excel and Word.
• Ability to multi-task in a high-energy environment.

Responsibilities

• Negotiate with customers to resolve delinquent accounts.
• Document all customer interactions and actions taken on accounts.
• Utilize skip trace tools to locate accounts.

Skills

Professionalism

Effective Communication

Problem Solving

Multi-tasking

Education

High school diploma/GED

Tools

MS Excel

MS Word

Job description

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience

General Job Summary:

A Collector is responsible for negotiating on delinquent accounts up to 119 days past due by taking inbound and making outbound calls. The main job function is to make contact with customers and through the negotiation of payment arrangements to bring the account current while complying with internal policy and procedures. Additional job function is to utilize on-line systems to perform skip trace work. Always willing to work with customers-solving any financial issues that may arise. The Collector position is vital to loss mitigation and overall company performance.

Salary and Benefits:

At Stellantis Financial Services, we ask at a lot of our employees which is why we give so much in return. In addition to your competitive salary, medical/dental/vision plan, and matching 401(k), we’ll shower you with perks, including:

• Supplemental pay: Referral bonus and potential monthly bonus
• Flexibility: High performing associates can create their own work schedule on a weekly basis
• Dress: Enjoy our comfortable causal work environment
• Hiring Class Start Date: October 30th
• 401(k) matching
• Disability insurance
• Life insurance
• Paid time off

Job Requirements:

• Treats all contacts in a courteous and professional manner
• Confers with customer by telephone in attempt to collect current and past due payments while documenting all actions taking on the account
• Reviews customer's file and offers programs to qualified customers in order to minimize delinquency
• Uses established procedures to make effective use of extensions and due date changes to resolve delinquent accounts
• Utilizes collection skip tools to locate accounts leading to resolution
• Recommend accounts for repossession or legal action
• This position involves regular access to specified personal information of consumers
• Perform all responsibilities in compliance with company policies and procedures
• Assist with various projects as assigned by direct supervisor

Qualifications and requirements

• High school diploma/GED
• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk offs to convince the customer to make a payment
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
• Multi-task in a high energy standard office and/or home environment

Stellantis Financial Services, Inc. (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States.