Account Manager - Personal Lines

Insurance Office of America; Livermore (CA); Remote; USD 70,304 - 75,000; Full time

Benefits offered by this job

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays and vacation

401K with employer match

Professional growth opportunities

Job summary

A leading insurance provider is seeking a Personal Lines Account Manager to oversee client service and administrative processes, ensuring effective communication and service excellence. The role is fully remote for California or Nevada candidates, requiring at least 5 years of industry experience and active licensing. Candidates should possess strong organizational and customer service skills. Benefits include competitive salaries, company-paid health insurance, and opportunities for professional growth.

Qualifications

• 5+ years of industry experience.
• State required active licensing.
• High accuracy in handling large work volumes.

Responsibilities

• Maintain records, manage renewals and quoting.
• Collaborate with underwriters for customer solutions.
• Ensure client protection through comprehensive products.

Skills

Customer service skills

Communication skills

Organizational skills

Decision-making skills

Multi-tasking ability

Proficiency in MS Office

Education

High School diploma or equivalent

Job description

Personal Lines Account Manager

Fully remote for California or Nevada based candidates | Experience: Quoting & Binding Personal Lines Policies.

Note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50‑mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on‑site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations

About the Role

Responsible for overseeing client service and communication, ensuring excellence in every interaction. Their duties include managing administrative processes for client insurance policies such as renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports. They also handle proposals, AORs (Agency of Record), cancellations, and policy reviews. Managing incoming correspondence and facilitating effective team communication are vital aspects of the role, including delegating work to Account Associates. Additionally, the Account Manager plays a key role in mentoring and training team members, fostering their professional growth and development.

Key Responsibilities

• Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business.
• Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps.
• Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs.
• Report Monitoring: Track expiration, past‑due renewals, and A/R reports to ensure timely servicing.
• Invoicing: Create and distribute client invoicing for new business, renewals, and premium‑bearing endorsements; collect outstanding balances.
• Claims Assistance: Facilitate client claims processes as needed.
• Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate.
• Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching.
• Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients.
• Champion IOA core values and demonstrate integrity and leadership.

Ideal Candidate Qualifications

• 5+ years of industry experience
• State required active licensing
• Exceptional customer service and communication skills
• Strong multi‑tasking, organizational, delegation, and decision‑making skills
• High accuracy in handling large work volumes
• Proficiency in MS Office (Outlook, Word, Excel)
• High School diploma (or equivalent)

What We Offer

• Competitive salaries and bonus potential
• Company‑paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process)

• 30‑Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $70,304 to $75,000 per year, depending on experience, relevant skills, and geographic location.

Benefits

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Insurance