Account Manager, Paid Media

SmartBug Media, Inc.; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Remote work—United States

Job summary

Point Success, part of the SmartBug Media family, seeks an Account Manager, Paid Media to manage franchise client relationships and support campaign execution. You’ll work with Account Optimization Specialists and Marketing Assistants to implement strategies that align with client goals and drive performance.

The role requires 1+ years in client-facing agency work and 1–2 years of Google Ads/Meta Ads optimization, with the ability to handle multiple campaigns and communicate insights

Qualifications

• 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients.
• 1-2 years of in-platform Google Ads and Meta Ads optimization experience.
• Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently.

Responsibilities

• Client Relationships: Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
• Escalation: Immediately elevate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
• Performance Analysis & Optimization: Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution. Regularly review performance metrics and communicate insights.
• Collaboration: Coordinate effectively with Account Associates for seamless campaign optimization and execution.
• Knowledge Sharing: Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
• Attention to Detail: Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
• Strategy Planning: Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.

Skills

Client-facing experience

Google Ads optimization

Meta Ads optimization

Tools

Google Ads

Meta Ads

Job description

Since our founding in 2006, we've operated with a focus on and commitment to delivering exceptional, measurable results for businesses. We're named after Point Success, the iconic 14,158-foot peak on Mount Rainier—a constant reminder to strive for our greatest potential. Today, we're proud to carry that same sense of achievement forward. As a Google Premier Partner, we maintain the highest standards in strategic execution, continuous learning, and best-in-class campaign performance across marketing services.

Purpose-built for franchise and mid-market brands, Point Success specializes in the intersection of AI-driven media and direct revenue impact. Our methodology integrates search, social and programmatic media into a singular, optimized framework. Across sectors such as health, wellness and professional services, Point Success doesn't just manage ad spend — it also optimizes the entire customer lifecycle for scalable growth.

Point Success manages digital advertising for more than 500 service-based businesses, a preferred partner for more than 10 franchise networks, and a proud member of the SmartBug Media Family.

About the role

The Account Manager, Paid Media serves as a primary point of contact for franchise clients, responsible for fostering strong relationships and supporting campaign execution. This role requires a thorough understanding of client goals and a proactive approach to addressing performance and satisfaction concerns. The Account Manager collaborates closely with Account Optimization Specialists and Marketing Assistants to ensure strategic implementation.

What you'll do

• Client Relationships: Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
• Escalation: Immediately elevate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
• Performance Analysis & Optimization: Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution. Regularly review performance metrics and communicate insights.
• Collaboration: Coordinate effectively with Account Associates for seamless campaign optimization and execution.
• Knowledge Sharing: Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
• Attention to Detail: Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
• Strategy Planning: Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.

Required Qualifications

• 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients.
• 1-2 years of in-platform Google Ads and Meta Ads optimization experience.
• Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently.

Preferred Qualifications

• Client-Focused: Dedicated to building strong client relationships and ensuring satisfaction.
• Communicator: Excellent verbal and written communication skills for client interactions.
• Detail-Oriented: Ability to manage a high volume of accounts with precision.
• Collaborative: Works effectively with internal teams to achieve client goals.
• Problem Solver: Proactive in identifying and escalating potential issues.

The pay range for this role is:

70,000 - 80,000 USD per year (Remote (United States))