Account Manager (OTE $120,000/year USD) / CXT Software

CXT Software; Cleveland (OH); Remote; USD 60,000 - 90,000; Full time

Job summary

CXT Software seeks an Account Manager passionate about client relationship management in the dynamic SaaS landscape. You will optimize delivery operations through client management, emphasizing strong communication and problem-solving skills. Embrace a remote role with freedom, flexibility, and opportunities for personal growth.

Benefits

100% Remote Work

Flexible Work Environment

Dedicated Growth Path

Access to Leading Tools

Engaging Community Activities

Qualifications

• Experience in last-mile logistics and account growth.
• Familiarity with SaaS products in a B2B environment.
• Strong verbal and written communication skills.

Responsibilities

• Manage and grow existing client accounts through contract renewals and sales.
• Build and maintain relationships with decision-makers for business growth.
• Ensure customer issues are resolved within 24 hours.

Skills

Communication Skills

Relationship Management

Problem-Solving

Adaptability

Tools

Sales Enablement Platforms

Automation Software

Job description

Are you a driven professional with a passion for innovation in the SaaS and event management technology space? Do you thrive in a dynamic, forward-thinking environment where your contributions directly impact the future of client relationship management and revenue growth?

CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. Our solutions streamline business functions, freeing time and resources for exceptional service delivery. Every day, we help countless businesses optimize their delivery operations and drive success.

We're looking for an Account Manager with at least 3 years of experience in a customer-facing, revenue-generating role to manage and grow client accounts through contract renewals, up-sells, and cross-sells. This role requires excellent communication skills, relationship management expertise, and the ability to work in a fast-paced, entrepreneurial environment.

If you are highly motivated, passionate about technology, and eager to contribute to a company that's making a real difference, this is the place for you!

Responsibilities

• Manage and grow existing client accounts through contract renewals, up-sells, and cross-sells
• Build and maintain relationships with key decision-makers to drive business growth
• Present products and services to corporate accounts and identify new sales opportunities
• Ensure customer issues are acknowledged and resolved within 24 hours
• Collaborate with Sales and Client Services teams to maximize customer satisfaction
• Accurately forecast sales opportunities and maintain a well-managed sales pipeline
  
  
  
  
  

Requirements

• Experience in last-mile logistics: Background in logistics, transportation management, or supply chain operations
• Experience in a software company: Familiarity with SaaS products, particularly in a B2B environment
• Sales experience: Previous role in sales with a focus on account growth, ideally with quota-carrying responsibilities
• Communication Skills: Excellent verbal and written communication is required
• Relationship Management: Building and maintaining strong relationships with key decision-makers
• Problem-Solving: Ensuring customer issues are acknowledged and resolved within 24 hours
• Adaptability: Ability to work in a fast-changing, entrepreneurial environment
• Ability to collaborate and communicate effectively across internal departments, including product and professional services
  
  
  
  
  

Nice to have

• Deep experience in logistics, transportation, or supply chain: Beyond basic industry knowledge, a strong background in these areas is a plus
• Strong technical aptitude in software: Ability to quickly understand and explain technical aspects of software solutions in a business context
• Business generalist mindset: Experience working across multiple business functions, including accounting, operations, and sales
• Experience with sales and communication tools: Familiarity with sales enablement platforms, co-pilot tools, or automation software to enhance client engagement
• Experience with AI tools, such as note-taking applications or platforms like ChatGPT, to streamline workflows and enhance productivity
  
  
  
  
  

Benefits
More than just perks, they're the essential components of a rewarding career at CXT Software.

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world
• Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules
• Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals
• Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology
• Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!
  
  
  
  
  

CXT Software is an equal-opportunity employer committed to a diverse workforce. We're seeking agile, resourceful experts ready to leverage creative problem-solving and ingenuity to drive our growth. If you're ready to be a key player in our exciting future, apply now.