Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

Pharmerica; Knoxville (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD paid by company

Tuition Assistance

Tuition reimbursement

Employee discount

401k

Paid time off

Annual Incentive Bonus: 15%

Non-retail/Closed-door environment

Job summary

PharMerica in Tennessee is seeking an Account Manager of Client Services to cultivate and maintain strategic client relationships in healthcare services. You will ensure customer satisfaction with pharmacy services, handle issue resolution, and drive client retention.

The role requires about 75% travel across the Tennessee market; ideal location is within commuting distance to that area. Schedule is Monday–Friday; hours vary by business needs.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years in client management or customer service, preferably in healthcare or B2B.
• Ability to communicate with all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Strong problem-solving and root cause analysis abilities.
• Ability to collaborate cross-functionally and work in a team.
• Experience in project management and client-facing service.
• Capability to manage multiple priorities and deadlines.

Responsibilities

• Builds partnerships with clients for sustained growth and success.
• Accountable for all aspects of client relationships; primary go-to person.
• Discusses issue resolution, growth opportunities and performance in reviews.
• Leads contract renewal processes with PharMerica stakeholders.
• Owns client escalation and resolution with internal partners.
• Manages client base using the company CRM for activities, issues, tasks and contacts.
• Communicates critical to quality metrics to address client needs and deliver service.
• Works with onboarding to ensure seamless client implementation.
• Collaborates with credit/collections, contracting and marketing to meet billing standards.
• Represents PharMerica at events and conferences and adheres to company policies.

Skills

Client management

Customer service

Time management

Communication

Cross-functional collaboration

Project management

Problem solving

Root cause analysis

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

CRM software

Job description

Overview

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!

Our Company

PharMerica

Overview

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!

The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

This position entails 75% travel throughout the Tennessee market. Ideal location to reside is a commutable distance to that location

Schedule: Monday - Friday, hours depend on business needs

The ideal candidate has experience in client retention in a long-term care pharmacy setting.

We offer

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment
• Annual Incentive Bonus: 15%

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
• Accountable for all aspects of client relationships; primary go-to person for your client base
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders
• Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
• Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
• Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
• Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
• Represents PharMerica at corporate/networking/client events and conferences
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

• Bachelor's degree or equivalent experience
• Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
• Ability to communicate to all levels of management
• Excellent time-management and basic computer skills
• Advanced Microsoft Office proficiency
• Outstanding problem-solving skills
• Experience in root cause analysis
• Ability to collaborate cross-functionally
• Experience working within a collaborative team
• Experience in a project management and client-facing customer service role
• Strong background with the ability to manage multiple priorities and deadlines at once

About Our Line Of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com . Follow us on Facebook , Twitter , and LinkedIn .