Account Manager of Client Services

BrightSpring Health Services; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Insurance benefits (health, dental, V)

STD/LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Job summary

OnePoint Patient Care is seeking an Account Manager to support our Client Services team. Travel 40% with in-office and field work, focused on healthcare clients.

Bachelor's degree and prior client management or customer service experience in a business-to-business or healthcare setting are preferred. Responsibilities include deploying strategic account management, supporting reports and presentations, CRM-based client tracking, and coordinating with cross-functional teams to ensure client

Qualifications

• Bachelor's degree in business or related field required.
• Experience in client management, customer service, or client support in healthcare or B2B settings preferred.
• Ability to present to all levels of management; strong time-management and organizational skills.
• Proficiency with Salesforce and Axiom; project management and client-facing experience beneficial.

Responsibilities

• Deploys consultative and strategic account management approaches for client success.
• Supports Client Services with report development, incident tracking, and presentations.
• Manages client base using the company CRM; tracks activities, tasks, contacts, and events.
• Documents up-selling opportunities and retention-related activities within CRM.

Skills

Client management

Customer service

Salesforce

Axiom

Project management

Cross-functional collaboration

Education

Bachelor's Degree in business or related field

Tools

SalesForce

Axiom

Job description

Our Company

OnePoint Patient Care

Overview

OnePoint Patient Care (OPPC) is a nationwide, hospice‑dedicated pharmacy and PBM (pharmacy benefit manager) that specializes exclusively in supporting hospice organizations with medication dispensing, clinical guidance, delivery logistics, and formulary management.

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long‑term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top‑quality care come join our team and apply today!

We are seeking an Account Manager to support our Client Services team.

Applicants can reside in, or a commutable distance to Tempe, AZ or Glenview, IL

The ideal candidate will have a Bachelor's Degree and previous experience in a client management, customer service, or client support role within a healthcare setting or other business‑to‑business setting desired.

This primarily consists of in‑office & field travel, with some WFH offered Travel: 40% required

Schedule: Monday - Friday, business hours

We offer:

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement

Responsibilities

• Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives
• Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
• Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company’s CRM software
  • This includes the tracking and management of activities, tasks, contacts, and other material events with clients.
  • It will also document the up‑selling of products and solutions, and how those relate to the overall retention strategy
• On a quarterly or semi‑annual basis, is responsible for the preparation and participation in a Book of Business Review with Management
• Collaborates and assists the Client Services team in serving the account
• Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client‑facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources
• Works with other disciplines (credit/collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved
• May attend corporate/networking events and conferences
• Establishes productive, professional relationships with key personnel in partner accounts
• Performs other tasks as assigned

Qualifications

• Bachelor’s Degree in business or related field preferred
• Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business‑to‑business setting desired
• Ability to present to all levels of management; excellent time‑management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem‑solving skills; experience in root cause analysis; able to collaborate cross‑functionally; experience working within a team required
• SalesForce and Axiom experience; previous experience in a project management and client‑facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired
• Customer service orientation, adaptability, interpersonal/communication orientation, planning/organizing, results oriented, problem solver, training and development focused; effective decision‑maker; commitment to process improvement; innovative; organizational/job knowledge required

About our Line of Business

OnePoint Patient Care, an affiliate of PharMerica, is the nation’s leading independent provider of community‑based hospice pharmacy and pharmacy benefits management (PBM) services – offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states. For more information, please visit www.oppc.com.