Account Manager, NWEA (OR/WA)

Houghton Mifflin Harcourt; Newport (TN); Remote; USD 90,000 - 95,000; Full time

Job summary

A leading educational company is seeking an Account Manager of US Districts to build long-term relationships with existing customers. You will ensure customer satisfaction and drive the use of NWEA products in the educational sector. The ideal candidate has experience in account management and a strong understanding of the K-12 education market. This role offers a salary range of $90K - $95K plus uncapped commissions and requires remote availability from OR or WA.

Qualifications

• Commitment to NWEA mission and culture.
• Strong knowledge of MAP Growth and MAP Reading Fluency.
• Ability to be effective in a growing organization.
• Experience with selling and managing customer relationships.

Responsibilities

• Be the primary NWEA account contact for existing Partners.
• Ensure Partner loyalty and customer satisfaction.
• Achieve renewal and expansion targets.
• Plan and prioritize product activities.

Skills

Commitment to the NWEA mission and culture

Strong knowledge of MAP Growth and MAP Reading Fluency

Experience with selling and managing customer relationships

Clear communicator, strong verbal, writing skills

Time management and organizational skills

Education

Minimum bachelor's degree in education, business or a related field

1 - 2 years of Account Management experience

Tools

Salesforce

Job description

NWEA is a division of HMH that supports students and educators through research, assessment solutions, policy and advocacy services, professional learning and school improvement services that fight for equity, drive classroom impact and push for systemic change in our educational communities. For nearly 50 years, NWEA has developed innovative pre-K-12 assessments, including their flagship interim assessment, MAP Growth and their reading fluency and comprehension assessment, MAP Reading Fluency.

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

Location: Remote (Candidate must live in OR or WA)

Travel: 40-50%

Position summary:

The Account Manager of US Districts position is responsible for managing and growing existing NWEA customers by building long-term relationships and adding value to the Partner. Working on a regional team, led by a Director, their focus is to ensure Partner retention and satisfaction, provide data consults and to drive increased use of NWEA Products and Services to improve our Partners ability to help all kids learn.

Responsibilities:

• Be the primary NWEA account contact for a portfolio of existing Partners.
• Ensure Partner loyalty and customer satisfaction for retention through proactive outreach. Establish Partner communication strategy to uncover needs and resolve issues.
• Achieve renewal and expansion targets as defined by the regional objectives.
• Plan and prioritize new product, expansion and retention activities in alignment with team and organizational goals, budgets and timelines.
• Schedule and deliver webinars, introductions, data consultations as well as other sales calls and activities as needed.
• Implement effective processes, procedures and use of support materials to ensure efficiency and effectiveness in meeting each partner's unique needs.
• Stay current and knowledgeable about NWEA Products and Services and the education market, including issues, trends, relevant laws and competition.
• Inform Partners about features and benefits of products and services on a regular and proactive basis using consultative sales process.
• Use Salesforce to manage Partner opportunities and pipeline for renewals, expansions and new products and services. Keep data accurate, up to date and comprehensive. Use Salesforce for Partner, pipeline and Regional reports and dashboards and for data to drive Partner activity.
• Present price, credit and terms in accordance with standard procedures and/or contractual requirements. Accurately process and schedule partner transactions including quotes and orders.
• Travel as needed for Regional, Partner or NWEA events, up to 50%.
• Perform other duties as assigned.

Skills and Abilities:

• Commitment to the NWEA mission and culture.
• Strong knowledge of MAP Growth and MAP Reading Fluency
• Ability to be effective in a growing organization, and handle a large volume of customer accounts and activity.
• Experience with selling and managing customer relationships, maintaining a high level of customer satisfaction.
• Clear communicator, strong verbal, writing skills.
• Demonstrated success using time management and organizational skills
• General knowledge of the education market, school and business operations and functions.
• Demonstrated ability to work effectively with a wide range of individuals and independently.
• Ability to meet personal and team goals and work well with Partner Accounts team and NWEA organization.
• Demonstrated ability to manage sales opportunities and pipeline.
• Must be able to perform the physical and intellectual requirements of the role, with or without accommodation.

Education and Experience:

• Minimum bachelor's degree in education, business or a related field required.
• 1 - 2 years of Account Management experience. Selling experience into the educational market helpful, with demonstrated effective communication and presentation.
• Excellent relationship building skills, with a desire to create a positive experience.
• Experience with NWEA products, services, procedures and implementation preferred.
• Understanding of K-12 education industry and assessment methods desired.

Benefits and Salary Range

Salary Range: $90K -$95K + uncapped commissions

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.