Account Manager North America

Qualio; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

12 weeks paid parental leave

Home office equipment allowance

Flexible time off policy

Matching 401k

Job summary

Qualio, a unified quality and compliance platform, is hiring an Account Manager to drive growth within the Customer Success team. You will upsell and cross-sell to existing customers and manage an individual quota while helping refine processes to meet company standards.

As an all-remote team distributed across North America, Europe and Australia, you will navigate buyer processes, pitch value, and coordinate with Marketing, Product, On-boarding, Sales and Customer Success to maximize customer

Qualifications

• Background of attaining $1.25M in annual bookings.
• 3+ years of sales experience (at least 2 in SaaS).
• Experience leveraging consultative sales methodologies to identify needs, develop tailored solutions, and advance opportunities through structured sales stages with measurable outcomes.
• Have proven sales success selling to the C-Level in SMB and mid-market businesses
• Excellent written and verbal communication skills, and interpersonal abilities
• Analytical skills and the ability to make data-driven decisions
• Ability to lead multiple projects and priorities simultaneously with high attention to detail
• Enthusiastic about learning and growing in this space
• Successful in developing account strategies with existing customers to leverage cross-sell & upsell opportunities
• Proven ability to collaborate cross-functionally with internal teams to drive strategic account growth and deliver customer value

Responsibilities

• Drive a high volume of sales while educating customers on how Qualio can help them succeed
• Manage the full sales cycle, ensuring that our customers receive the highest level of service.
• Develop and maintain relationships with existing customers with a focus on upselling
• Develop consultative sales presentations to demonstrate our value proposition
• Identify and navigate customer buying processes within customer organizations
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing the pipeline of opportunities and weekly sales forecasts
• Coordinate cross functionally with our Marketing, Product, On-boarding, Sales and Customer Success teams to create the best customer experience

Skills

Sales experience

SaaS

Consultative selling

C-Level selling

Data-driven

Cross-functional

Quota attainment

Communication

Analytical

Tools

Salesforce

CRM tools

Job description

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.

The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.

What’s the opportunity?

As an Account Manager you are a key member of the Customer Success team leading our customer expansion efforts. The successful candidate will drive growth of Qualio's overall revenue through upselling and cross selling to existing customers while performing to an individual quota. As a key member of the Customer Success team, you will be crucial in contributing to team initiatives aligned with departmental objectives and in helping refine support processes to meet company-wide standards.

What will I be doing?

You are passionate about driving growth from customers in new accounts. You have a consistent track record of exceeding quota and a consultative approach to selling. You will be required to navigate and identify an organization's key decision-making criteria and buying process in order to effectively pitch and close key partners and decision makers.

• Drive a high volume of sales while educating customers on how Qualio can help them succeed
• Manage the full sales cycle, ensuring that our customers receive the highest level of service.
• Develop and maintain relationships with existing customers with a focus on upselling
• Develop consultative sales presentations to demonstrate our value proposition
• Identify and navigate customer buying processes within customer organizations
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing the pipeline of opportunities and weekly sales forecasts
• Coordinate cross functionally with our Marketing, Product, On-boarding, Sales and Customer Success teams to create the best customer experience

What skills do I need?

• Background of attaining $1.25M in annual bookings
• 3+ years of sales experience (at least 2 in SaaS)
• Experience leveraging consultative sales methodologies to identify needs, develop tailored solutions, and advance opportunities through structured sales stages with measurable outcomes.
• Have proven sales success selling to the C-Level in SMB and mid-market businesses
• Excellent written and verbal communication skills, and interpersonal abilities
• Analytical skills and the ability to make data-driven decisions
• Ability to lead multiple projects and priorities simultaneously with high attention to detail
• Enthusiastic about learning and growing in this space
• Successful in developing account strategies with existing customers to leverage cross-sell & upsell opportunities
• Proven ability to collaborate cross-functionally with internal teams to drive strategic account growth and deliver customer value

We’d also like you to have:

• Experience with Salesforce.com and other sales platforms
• Demonstrated experience in achieving individual sales goals and quotas
• Bonus if you have experience in healthcare or life sciences
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Flexible time off policy
• Company allowance for home office supplies
• 12 weeks paid parental leave
• Opportunity to make a difference through helping life-saving products get to market

A note to candidates:

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.