Account Manager National Insurance Housing

National Corporate Housing; United States; Remote; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k plan with discretionary match

Company paid life insurance

Short term disability

Long term disability

Supplemental life insurance

Critical illness coverage

Vacation, sick, and floating holidays

Paid time off

Wellness program

Complimentary corporate apartment use

Drug & alcohol-free workplace

Job summary

National Corporate Housing is seeking an Account Manager for its Insurance Housing Division, supporting families and individuals with temporary housing across hotels, homes and other accommodations. You will manage the full sales process, from discovery to placement, while ensuring exceptional customer service.

The ideal candidate will have strong communication, professional presentation, and the ability to work remotely with reliable internet and a suitable home office. Equipment is provided.

Qualifications

• Bachelor’s Degree is ideal.
• Three to five years of sales experience.
• Experience in inside sales or apartment leasing/hospitality is a plus.
• Fast paced, independent self-starter with drive to succeed.
• Able to multitask and meet deadlines, strong communication.
• Proficient in written/verbal English with good grammar.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Main contact for insureds, members and adjusters for temporary housing.
• Search and book hotels and temporary housing for displaced insureds.
• Maintain brand and customer experience throughout the housing process.
• Ensure expenses stay within policy limits and manage relationships.
• Input and maintain records in company database; collaborate with sales.

Skills

Customer service

Communication skills

Time management

Sales experience

Remote work

Education

Bachelor’s Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Pay or shift range: $23 USD to $32 USDThe estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Full-Time
• Requisition #: ACCOU001333

Description

Account Manager

National Corporate Housing is hiring an Account Manager for their Insurance Housing Division, specifically for the Pacific Standard Time zone. The role involves providing exceptional customer service to insurance companies and their clients by assisting families and individuals in finding temporary housing solutions. Responsibilities include booking various types of accommodations (hotels, single-family homes, RVs, trailers, apartments, condos) and managing all stages of the sales process, including paperwork.

The ideal candidate will have strong communication skills, a professional image, and excellent customer service abilities. This is a remote position, and the company will provide necessary equipment. Candidates must have reliable high-speed internet and a suitable workspace.

National Corporate Housing is a multi-brand, global leader in providing temporary housing program management for global business travel and corporate relocations. National Insurance Housing is a Single Source Solution® for ALE (Additional Living Expenses) Housing. We combine our vast resource of suppliers with our expertise in insurance housing, temporary living, and customer service to offer more housing choices and an easier process to displaced policyholders across the U.S.

Responsibilities:

• Main point of contact for the insureds, members and insurance adjusters assisting with temporary housing.
• Search and book hotels and temporary housings for the insureds who are displaced from their home due to damage.
• Ambassador of brand and customer experience throughout entire housing process.
• Mange the needs of insureds and ensure expenses stay within the policy limits.
• Educator and facilitator throughout entire housing process.
• Builds and maintains relationships with clients, outside sales reps, hotels, vendors, and other business contacts.
• Resolve any issues related to the stay of the hotel or temporary housing.
• Input and maintain accurate records within company database.
• Partnership with sales team to provide consistency in service.
• Document preparation as it pertains to placements of the insureds in accordance with company guidelines and policies.
• Manage high volume emails, inbound and outbound calls.
• Participation in our after hours, on call, rotation.
• Other duties as assigned.

Requirements:

• Bachelor’s Degree is ideal.
• Three to five years of sales experience.
• Proven experience in an inside sales position required and/or experience in apartment leasing, hospitality/hotel is a plus.
• Must be a fast paced, independent, motivated self-starter with a drive to succeed.
• Prioritize and multi-task a high volume of customer inquiries in a timely and effective manner.
• Strong communication (verbal and written) and presentation skills.
• Excellent verbal and written skills including proficiency in grammar and phone etiquette.
• Computer skills including proficiency with Microsoft Outlook, Word, and Excel.
• Strong ability to multitask with a sense of urgency and deadline oriented.
• Must be able to meet daily, monthly, quarterly, and yearly goals.
• Ability to show empathy and compassion during stressful situations.
• Must be able to offer and implement creative solutions in the selling process.

All employees are expected to have knowledge of National’s business units and established procedures and compliance rules pertinent to their positions.

• Competitive Base Salary + Uncapped commissions
  • $23.00-$32.00/hour
• Medical, dental, and vision insurance options
• 401k plan with discretionary match
• Company paid life insurance, short term disability, and long term disability
• Supplemental life insurance, critical illness, accident, and identity theft protection
• One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion
• Inclusive Awards and Recognition Program
• Vacation, sick, and floating holidays
• Paid time off
• Wellness program
• Complimentary use of corporate apartments for vacation or travel (when available)
• National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made.

Additional Information:

Will not provide assistance with relocation costs.

National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.