Account Manager | Mid-Market New York, San Francisco, Remote (US)

Ramp; New York (NY); Remote; USD 171,000 - 236,000; Full time

Job summary

An innovative financial operations platform is seeking an Account Manager to drive operational excellence and expand customer relationships. In this role, you will cultivate connections with C-Level executives and key decision-makers, ensuring that their needs are met while fostering growth. You will play a pivotal role in building the Account Management organization and defining strategies that fuel the company’s growth. Join a dynamic team that values collaboration and innovation, and make a significant impact on the future of financial operations.

Benefits

100% medical, dental & vision insurance

401k with employer match

Flexible PTO

Fertility HRA

WFH stipend

Wellness stipend

Parental Leave

Relocation support

Pet insurance

Qualifications

• 4+ years in B2B sales or account management.
• Ability to anticipate customer needs for growth opportunities.
• Excellent verbal and written communication skills.

Responsibilities

• Build and nurture relationships with mid-market customers.
• Drive retention and expansion within existing accounts.
• Collaborate with product and support teams to enhance customer experience.

Skills

B2B Sales

Account Management

Communication Skills

Organizational Skills

Project Management

Time Management

Customer Relationship Management

Education

Bachelor's Degree

Tools

Salesforce

Outreach

Job description

About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $55 billion in purchases each year.

Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.

About the Role
As an Account Manager at Ramp, you will set the bar for operational excellence within our Sales organization by developing and executing strategies to expand accounts effectively. We believe strongly in our value proposition of aligning incentives with our customers and you will bring it to life by cultivating strong relationships with C-Level executives and key decision makers. You will have the opportunity to help build Ramp’s Account Management organization and define the sales strategy that fuels our growth!

What You’ll Do

• Build and nurture strong relationships across new and existing high-value mid-market customers to better achieve their needs and manage all reporting of health within accounts

• Develop deep, multi-threaded relationships with decision makers at your customers

• Drive spend across your book of business by owning retention, adoption, expansion within existing products, and growth across your your accounts

• Lead Executive Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases

• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams

• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp’s product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

What You Need

• Minimum 4 years of new business sales or account management experience in a B2B organization

• Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts

• Excellent verbal and written communication skills, as well as interpersonal skills

• Organizational, project management, and time management skills

• Familiarity with basic sales tools and common metrics

• High adaptability and understanding of change within the evolution of a startup

Nice to Haves

• Bachelor’s degree from an accredited university

• Experience with financial services sales

• Experience at a high-growth startup

• Expertise in using Salesforce, Outreach, or other productivity tools

ForcandidateslocatedinNYCorSF,thepayrangeforthisroleis$171,400-$235,600.Forcandidateslocatedinallotherlocations,thepayrangeforthisroleis$154,200-$212,100.

Benefits (for U.S.-based full-time employees)

• 100% medical, dental & vision insurance coverage for you

  • Partially covered for your dependents

  • One Medical annual membership

• 401k (including employer match on contributions made while employed by Ramp)

• Flexible PTO

• Fertility HRA (up to $5,000 per year)

• WFH stipend to support your home office needs

• Wellness stipend

• Parental Leave

• Relocation support to NYC or SF

• Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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