Account Manager (Mid-Atlantic)

GuidePoint Security, LLC; Virginia, Fresno (MN, CA); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a rapidly growing company as an Account Manager, where you'll leverage your inside sales and cybersecurity expertise to enhance customer relationships and drive growth. This role offers the chance to work closely with Account Executives, ensuring customer satisfaction and retention while promoting innovative security solutions. Enjoy a flexible work environment with remote options and a strong focus on team collaboration. As part of a dynamic organization, you'll contribute to meaningful projects that help top-tier clients enhance their security posture. If you're results-driven and passionate about cybersecurity, this is the perfect opportunity for you.

Benefits

Remote work primarily

Group medical benefits

Dental benefits

Retirement benefits

Paid holidays

Flexible time off

Mobile allowance

Internet allowance

Pet benefit option

Qualifications

• Proven success in inside sales with a focus on cybersecurity.
• Strong multitasking and communication skills essential for team success.

Responsibilities

• Serve as the dedicated Account Manager for specified Account Executive.
• Respond to customer inquiries and manage opportunities with guidance.

Skills

Inside Sales

Cybersecurity

Attention to Detail

Teamwork

Multitasking

Communication Skills

Adaptability

Education

Bachelor's Degree

Tools

Salesforce.com

Microsoft Office

Job description

Job Description: Account Manager at GuidePoint Security

GuidePoint Security provides trusted cybersecurity expertise, solutions, and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources, and integrate best-fit solutions that mitigate risk.

The ideal Account Manager (AM) works on a team with and for an Account Executive (AE), assisting them in sales lifecycle responsibilities and ensuring customer retention and growth.

Responsibilities:

1. Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
2. Day-to-day responsibilities include:

• Responding to customer inquiries in a timely fashion and moving to resolution.
• Serving as a liaison between customers, vendors, and GuidePoint resources for this specified AE.
• Developing and retaining product and industry knowledge, vendor resources, and GuidePoint security service offerings.
• Building and maintaining relationships with GuidePoint key vendors and the Account Executive's customers.
• Leveraging vendor resources and relationships to bring value to customers.

Increasing call frequency and engagement with AE's customer base.

Managing open opportunities in existing accounts with guidance from AE.

Identifying whitespace opportunities with customers and vendors.

Representing GPS AE at customer meetings as needed.

With AE guidance, closing renewal, upsell, and net new sales cycles.

Proactively supporting upcoming renewals, identifying upsell opportunities, and supporting existing business.

Collaborating on marketing communications and targeted follow-up.

Driving and selling GPS Professional Services engagements across targeted accounts.

Assisting AE in forecast management and internal strategic reporting.

If required, leveraging Salesforce.com to generate quotes, track open opportunities, and renewals.

Performing other duties as assigned.

Experience Requirements:

• Proven success in inside sales.
• Cybersecurity experience required.
• Outstanding attention to detail and follow-through.
• Ability to work well within a team.
• Strong multitasking skills.
• Positive attitude, results-driven, and adaptable to ambiguity.
• Excellent written and verbal communication skills.
• Flexible work schedule.
• Experience with Salesforce.com and Microsoft Office.
• Bachelor's Degree preferred.

Note: We use Greenhouse Software for applicant tracking and Zoom Scheduler for HR screening. Please check your spam folder for updates.

Why GuidePoint?

GuidePoint Security is a rapidly growing, profitable, privately-held value-added reseller focusing on information security. Since 2011, it has grown to over 1,000 employees, established strategic vendor partnerships, and serves over 4,200 customers. Our core values drive our success and workplace culture. Join us to grow your career with one of the nation's fastest-growing companies.

Perks & Benefits:

• Remote work primarily (U.S. based; some travel or on-site work may be required for federal positions).
• Group medical, dental, and retirement benefits.
• Paid holidays and flexible time off.
• Mobile and internet allowances.
• Pet benefit option.