Account Manager - Merchant Accounts

Grubhub; Appleton (WI); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

Generous PTO

Health and Wellness benefits

Weekly Grubhub credit

Paid parental leave

Paid time off for community support

Job summary

A leading food delivery service is looking for an Account Manager - Merchant Accounts to oversee restaurant partnerships. The role includes managing accounts, improving menu pages, and driving growth for merchants. Candidates should have a positive attitude, sales experience, and strong communication skills. This is a full-time position with competitive compensation and various perks.

Qualifications

• 1-2 years of sales experience, preferably in the restaurant industry.
• Ability to make outbound calls confidently.
• Impeccable organizational skills and self-starter mentality.

Responsibilities

• Manage a portfolio of accounts, ensuring timely communication.
• Conduct check-ins with restaurant partners to gather feedback.
• Respond to restaurant inquiries and record client interactions.

Skills

Outstanding positive attitude

Sales experience

Strong communication skills

Proficient in MS Office and Google

Fluency in English

Education

Bachelor’s Degree or equivalent experience

High School degree/GED

Tools

Salesforce.com or similar CRM

Job description

Join to apply for the Account Manager - Merchant Accounts role at Grubhub

Overview

Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have fun in the process!

About The Opportunity

As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.

The Impact You Will Make

In this role, you will build strong restaurant relationships, optimize Grubhub accounts, improve menu pages, and drive growth for SMB merchant partners.

Responsibilities

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

What You Bring To The Table

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
• Bachelor’s Degree or equivalent years of experience; High School degree/GED required
• 1-2 years of sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
• Native-level fluency in English; Mandarin or Spanish preferred
• Strong verbal and written communication skills
• Confident making outbound calls on the phone
• Proven track record of meeting and exceeding goals
• Impeccable organizational skills; self-starter with bias towards action and problem-solving
• Strong computer skills (MS Office, Google) with ability to quickly learn new software; Salesforce.com or similar CRM is a plus

Compensation and Perks

We reward our Sales positions with competitive pay, including uncapped commission with a base salary range that varies by location.

Arizona: $41,000 - $61,000 base; $74,000 - $111,000 OTE. The final salary offer will consider skills, education, training, credentials, and experience.

Perks

• PTO; generous time off to recharge.
• Health and Wellness: medical, dental, vision, 401k matching, employee networks and paid parental leave.
• Compensation: eligible for incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals: weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact: Grubhub Community Fund; paid time off to support causes.

Equal Opportunity

Grubhub is an equal opportunity employer. We welcome diversity and evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please email [e-mail] with the nature of your request and contact information. Only inquiries concerning a request for reasonable accommodation will be responded to from this address.

If you are a resident of California and would like a copy of our CA privacy notice, please email [e-mail].

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Technology, Information and Internet