Account Manager- Marketing Operations

Baesman Group; Columbus (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Profit Sharing

Paid Time Off

Life and disability Insurance

Setting the Standard

Job summary

Baesman Group is seeking a Loyalty Marketing Specialist in Columbus, OH to own loyalty program strategy, execution, and analysis. You will collaborate with client teams to design rewards, measure ROI, and optimize campaigns.

The role requires 1–3 years in marketing with a focus on loyalty or direct marketing, strong analytical abilities, and excellent communication. Expect fast-paced projects, cross-functional teamwork, and opportunities to drive results.

Qualifications

• Bachelor's degree required.
• 1–3 years of marketing experience preferred.
• Experience in loyalty or direct marketing is advantageous.
• Strong analytical and communication skills are essential.

Responsibilities

• Translate client loyalty needs into end-to-end loyalty solutions including design, rewards, analytics, strategy, and ROI.
• Analyze and report financial model scenarios.
• Lead client sessions and coordinate timelines with all teams.
• Identify KPIs, report performance, and provide actionable insights to improve loyalty outcomes.
• Maintain knowledge of loyalty trends and platform technologies; provide thought leadership.
• Collaborate with database teams to develop loyalty solutions and ensure successful implementation.
• QC/approve campaigns to ensure creative and functional accuracy.
• Plan and execute loyalty marketing calendars aligned with client goals.
• Manage client expectations and communications; build positive relationships.

Skills

Project management

Attention to detail

Analytical thinking

Communication skills

Team collaboration

Time management

Education

Bachelor's Degree

Tools

Loyalty platforms

Web UI experience

Job description

Baesman CRM & Loyalty is a division of Baesman Group and specializes in Loyalty, CRM, Direct, and Cross-Channel Marketing solutions for B2C companies including retail, restaurant, and home services. Our deep knowledge of direct-to-customer communication and retail marketing challenges, allows Baesman to build programs that result in profitable customer interactions. Combining our in-house digital execution with Baesman Group's printing & fulfillment services, we ensure total quality control and a single point of accountability from strategy through execution.

In this position, you will be responsible for all aspects of Loyalty marketing from strategy through execution and analysis. The ideal candidate for this position must be a dynamic individual who has energy, enthusiasm, and an ongoing commitment to achieving high quality results and thrives on working in a fast-paced, challenging environment. This position requires you to communicate and coordinate final solution strategy, work together to develop implementation plan, and keep all team members informed of project status, while applying your industry and consultative expertise in analytics, direct marketing best practice and customer contact management.

Essential Duties and Responsibilities

• Understanding client's loyalty needs into a complete loyalty solution that includes program design, reward recommendations, analytics, ongoing program strategy, and ROI
• Analyze and Report financial model scenarios
• Lead working sessions and weekly touch bases of client timeline and deliverables for loyalty design with clients and all working teams
• Identify yearly KPIs to analyze, report, and optimize loyalty performance. Provide actionable recommendations and insights
• Maintain in-depth knowledge of loyalty trends, competitive insight, and new platform technologies. Providing thought leadership and loyalty expertise
• Work with the database team to develop new loyalty solutions that solve loyalty challenges and evolve our technology
• QC/approve all campaigns to ensure that the creative, copy and functionality are correct to execute with excellence
• Responsible for planning and executing Loyalty marketing calendar in alignment with client goals and program growth
• Assist in managing expectations and communications with client(s)
• Establish positive, trusting, and motivational relationships
• Assist in other marketing projects/initiatives as necessary
• Work with internal departments to support marketing efforts

Requirements

Minimum Requirements Include

• Demonstrate project management skills with the ability to meet tight deadlines
• Ability to prioritize and multi-task
• Exceptional attention to detail
• Knowledge/background of Loyalty marketing
• Demonstrated analytical and problem-solving skills
• Exposure to retail loyalty marketing and/or direct marketing is a must
• Familiarity with Loyalty platforms is a plus
• Proficient experience using a web-based user interface
• Self-motivated with the ability to work collaboratively and independently when necessary
• Demonstrated analytical skills and familiarity with measurement tools that monitor standard email campaign results
• Strong communication skills
• Demonstrated proactive thinker
• Ability to understand overall business objectives and make accurate, thoughtful decisions

Experience

• Minimum 1-3 years of experience in a marketing role preferred
• Bachelor's Degree
• Project Management experience

Benefits

Financial wellness is about more than just your salary. Here are the other ways Baesman Takes care of our teammates.

Medical Insurance

Choose between 3 medical plan options. We also offer dental and vision. coverage, in addition to pre-tax flexible spending plans.

Profit Sharing

Share in Baesman's success. We also offer a 50% matching 401(k) program for up to 6% of your pay.

Paid Time Off

It's important that you take time to recharge. That's why we offer PTO, holiday breaks, and employee assistance programs.

Life and disability Insurance

We have you covered: Baesman pays 100% of the premium for life and disability.

Setting the Standard

Baesman earned a 2020 Best Workplace in the Americas designation from the Printing Industries of America. The prestigious award recognizes our efforts in providing an outstanding work environment. We’re honored and proud to be recognized.

Baesman is a fourth-generation, family-owned business. In the same way families grow and change over time, so do the opportunities within our organization. We believe in hard work, cultivating talent, and promoting from within. We strive to help our teammates, our clients, and our shareholders achieve more than they thought possible.

Baesman is an Equal Opportunity Employer.