Account Manager (Lysted)

Automatiq; United States; Remote; USD 70,000 - 75,000; Full time

Job summary

Automatiq is seeking an Account Manager (Lysted) in the United States to guide onboarding, assist with demos and migrations, and ensure customers derive maximum value from our software.

You will nurture relationships with high‑value clients, manage billing communications, track feature requests, and work with Sales, Support and Directors to deliver a seamless customer experience while identifying upsell opportunities and reducing churn.

Qualifications

• 2+ years of customer service/account management experience
• Proficient with Excel and CRM tools
• Strong communication and problem-solving abilities
• Ability to multi-task and work with cross-functional teams

Responsibilities

• Assisting with client onboarding and performing demos
• Maintaining and improving relationships with existing clients
• Communicating rates and billing process
• Auditing CRM for accuracy
• Identifying accounts where the product is underutilized
• Analyzing customer trends in satisfaction and revenue
• Working with Sales, Customer Support, and Directors of Account Management to create a seamless customer experience
• Provide high-level customer support, documenting solutions, de-escalating issues & maintaining customer satisfaction
• Communicating with CSR 1&2 for improvements in customer responses & handling
• Track and communicate software feature requests
• Upsell/Cross-sell additional products to our client base

Skills

Problem solving

Communication

Initiative

Team player

Organization

Troubleshooting

Independent worker

Customer service

Tools

Google Docs

Drive

Sheets

Microsoft Excel

Jira

CRM (Hubspot)

Job description

Account Manager (Lysted)

The role of the Account Manager (Lysted) spans from assisting in the onboarding process to ensure it is seamless, attending to the customers support needs when using any of the products we offer, and proactively reaching out to verify that our customers are using our products in the best way possible. As an Account Manager, you would be responsible for helping onboard new users through demos and migrations. You would perform follow-up tasks with new users for a brief introduction to provide troubleshooting assistance, track feature requests, and escalated issues to the appropriate departments. You will establish relationships with large users to build a book of business and present opportunities for up-sell / cross-sell and prevent churn.

Responsibilities

• Assisting with client onboarding process and performing demos
• Maintaining and improving relationships with existing clients
• Communicating rates and our billing process
• Auditing current CRM database and updating for accuracy
• Identifying accounts where the product is underutilized
• Analyzing customer trends in satisfaction and revenue to gauge the success of new and existing products
• Working directly with Sales, Customer Support, and Directors of Account Management to create a seamless experience for the customer
• Provide high-level customer support, documenting solutions, de‑escalating issues & maintaining customer satisfaction
• Communicating with CSR 1&2 for improvements in customer responses & handling
• Track and communicate software feature requests
• Upsell/Cross‑sell additional products to our client base

Requirements

• Excellent problem‑solving skills
• Ability to take the initiative and make decisions
• Excellent communication skills
• Ability to multi‑task and be flexible to accommodate the needs of the team
• Team player attitude and strong work ethic
• High level of organizational skills and attention to detail
• Good follow‑through and troubleshooting skills
• Able to work collaboratively with a team and independently without supervision
• Comfortable with multiple systems including Google Docs, Drive, Sheets, Excel, Jira, Email, and various other dashboard and KPI tracking systems and customer support ticketing systems
• Proficient with Microsoft Excel
• 2 or more years of customer service/Account management experience

Huge Plus

• Experience in the entertainment/ticketing industry
• Ability to travel occasionally to meet clients and attend trade shows
• Experience with Hubspot or another CRM

$70,000 - $75,000 a year

This role is also eligible for an annual discretionary bonus.

Please refer to our careers page to learn more about some of the benefits we offer.

About Us

Automatiq is the leading all‑in‑one software platform in the live event ticketing world, serving resellers of all sizes. Our technology suite streamlines the entire ticket resale process, from effortlessly listing tickets on multiple exchanges to dynamically adjusting prices based on market shifts, and even ensuring tickets reach event‑goers promptly.

We are data‑driven and customer‑obsessed as we work to solve interesting and complicated challenges in a fast‑growing global market. We are equally relentless in maximizing our team’s career goals and aspirations by building a company of people who share the same drive and passion. If you are looking for a culture based on great people, technical excellence, and continued growth — where your contributions and ideas really do make a difference — come join us at Automatiq!

Automatiq is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position will remain open until filled. Applications are reviewed on a rolling basis.

Fair Chance Notice for California Applicants

Automatiq considers qualified applicants with arrest or conviction records. Criminal history disclosure or background checks occur only after a conditional job offer.

A criminal history may have a direct, adverse, and negative relationship with the following duties of the role:

• Access to sensitive financial and banking information, transaction data, privileged information, proprietary information, etc.
• Interactions with customers, employees, vendors, agents, and third parties.

Such a history may potentially result in the withdrawal of a conditional offer of employment. If a conviction directly related to the job raises concerns, candidates will have the opportunity to explain circumstances surrounding the conviction, provide mitigating evidence, or dispute the background report.