Account Manager, Lodging Strategic Partners

Expedia group; Chicago (IL); On-site; USD 128,000 - 179,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness and travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Chicago seeks an Account Manager for Key Partners, North America, to own the day-to-day performance of a partner portfolio and build trusted relationships with senior contacts.

You will monitor performance, identify risks and opportunities, and coordinate with internal teams to resolve issues and drive improvements. Strong data skills and MS Office proficiency are required.

Qualifications

• bachelor’s degree in a relevant field or related professional experience.
• 4+ years in commercial, account management, customer success, or partner-facing roles.
• Comfortable with data, reporting, trends, and interpreting impact on partner performance.
• Clear written and verbal communication to internal/external partners.
• Organized, self-directed, able to manage multiple accounts and priorities.
• Eager to develop negotiation and deal-structuring skills; growth mindset; proficient with MS Office and CRM tools.

Responsibilities

• Own day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health.
• Monitor performance vs goals, identify risks/opportunities, and present data-driven recommendations.
• Build trusted relationships with senior partner contacts through regular communications and reviews.
• Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues and unlock opportunities.
• Support contract renewals, complex commercial agreements, and new partner onboarding with correct rate/inventory/content setup.
• Deliver weekly/monthly reporting; leverage Expedia Group tools and commercial levers; assist in negotiations and improvement.

Skills

Data analysis

Reporting

Communication

MS Office

CRM tools

Account management

Education

Bachelor’s degree in a relevant field

Equivalent professional experience

Tools

CRM systems

Data visualization tools

Reporting tools

Job description

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Account Manager, Key Partners, North America

Introduction to the team

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services - helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.

The Key Partners team manages enterprise relationships with hotel chains, ownership groups, and management partners across North America and the broader Americas region. Reporting to the Director, Key Partners, you will own a portfolio of accounts, serve as the primary day-to-day partner contact, and use data to identify opportunities that improve rate, inventory, production, and account health. In this role, you will:

• Own the day-to-day commercial performance of an assigned portfolio of hotel partners, including rate and inventory access, production, and account health
• Monitor performance against goals, identify risks and opportunities, and translate data into clear recommendations through regular partner reviews
• Build trusted relationships with senior partner contacts through consistent communication, follow-through, and business reviews
• Coordinate with Market Management, Connectivity, Analytics, and internal partner teams to resolve issues, implement account plans, elevate concerns, and unlock opportunities
• Support contract renewals, complex commercial agreements, and new partner onboarding, ensuring rate, inventory, and content are set up correctly
• Deliver accurate weekly and monthly reporting, build expertise in Expedia Group tools and commercial levers, and partner with Senior Account Managers on complex negotiations and continuous improvement

Experience and qualifications:

• You have a bachelor’s degree in a relevant field or related technical field; or Equivalent related professional experience
• You have 4+ years of experience in a commercial, account management, customer success, or partner-facing role; hospitality or travel technology experience is a plus
• You are comfortable working with data, building simple reports, identifying trends, and explaining what the findings mean for partner performance
• You communicate clearly and professionally in writing and verbally and can represent Expedia Group credibly with internal and external partner contacts
• You are organized, self-directed, and comfortable managing multiple accounts and competing priorities with moderate oversight
• You are eager to develop negotiation and deal-structuring skills, have a growth mindset toward greater account responsibility, and are proficient with Microsoft Office and familiar with customer relationship management or reporting tools

The total cash range for this position in Orlando is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Beverly Hills is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Miami is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Washington is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Atlanta is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Austin is $137,000.00 to $191,500.00. Employees in this role have the potential to increase their pay up to $219,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Denver is $127,000.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Dallas is $127,500.00 to $178,500.00. Employees in this role have the potential to increase their pay up to $204,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Learn more about life at Expedia Group at https://careers.expediagroup.com/life.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first‑party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is here.