Account Manager Legal Tech - $170K OTE at Proof

Proof; United States; Remote; USD 153.000 - 187.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401k

Work-from-home stipend

Flexible time off

Zusammenfassung

Proof is hiring an Account Manager to own post-contract relationships for creditors' rights accounts. You will manage onboarding, ramp, retention, and expansion after contract signing, with new logos assigned throughout the year. You will oversee a high-volume, multi-state workflow and ensure SLAs are met.

The role requires 3+ years of B2B account management, strong organizational discipline, and proactive communication. Remote work with about 20% travel to client sites and events is expected.

Qualifikationen

• 3+ years of account management or client services experience in a B2B environment.
• Strong organizational discipline and proactive mindset.
• Clear, direct communication skills for updates to Partners and internal teams.
• Comfort with operational complexity including billing exceptions, filing delays, and SLA adherence.
• Experience with creditors' rights law firms or the legal services space is strongly preferred.

Aufgaben

• Own post-contract lifecycle: onboarding, ramp, retention, renewals and expansion.
• Serve as primary day-to-day contact for accounts and lead issue resolution.
• Maintain regular cadence: monthly reviews for core accounts and formal QBRs for enterprise accounts.
• Develop expansion opportunities within existing books and negotiate expanded scope.
• Develop deep knowledge of the Proof platform and end-to-end service of process workflow.

Kenntnisse

Account management

Communication

Organization

Proactive mindset

Problem solving

Jobbeschreibung

Account Manager Legal Tech - $170K OTE at Proof — Remote

Compensation Context: The $130K base with $170K OTE is above-market for Account Manager roles in legal tech. Typical B2B SaaS AM base salaries range from $80K–$120K; the $40K variable component (~31% of OTE) is reasonable for a role with clear expansion and renewal ownership, and suggests real earning upside if you perform.

Skills You'll Build: This role offers a rare combination of legal industry domain knowledge (service of process, e-filing, creditors' rights workflow) and enterprise SaaS account management skills. Legal tech is a growing vertical with few specialists — fluency here creates strong career differentiation in a niche that's actively consolidating.

Green Flags:

• Small, fast-moving team with direct access to leadership — you'll have influence over product and operational decisions, not just a seat at the table.
• Ownership of the full commercial lifecycle (onboarding → retention → renewal → expansion) develops a well-rounded skillset rare in larger org AM roles.
• Company is on a stated path to double revenue — meaningful growth stage with potential equity upside if early-stage equity was part of the original offer (not mentioned here).

Yellow Flags:

• No mention of equity or stock options, which is notable for a 2017-founded startup that may be at a late growth stage.
• "Comfort with operational complexity" is emphasized repeatedly — this role carries significant firefighting alongside strategic work, which may limit bandwidth for purely strategic development.
• 20% travel is a real commitment that not everyone can sustain long-term.

Best Fit For: An AM with 3-5 years of B2B experience who wants to deepen a legal tech niche, take on commercial ownership earlier than a larger company would allow, and build a book of business in a growing vertical.

Location: Remote
Travel required: 20% for client visits and industry events

We're Proof , a high-growth startup in the legal tech industry, founded in 2017. We offer a best-in-class legal services platform used by thousands of law firms and property management companies. Our platform enables law firms and collections parties to access efficient, transparent, and accessible legal and document delivery services, traditionally out of reach. We are on a path to double our business this year and are building a team to help us scale rapidly.

We welcome individuals from all backgrounds who are eager to help build a future where legal services are readily accessible, affordable, and efficient. If you have curiosity, passion, and a collaborative spirit to drive change in an outdated industry, we want you on our team.

About the Role:

We are hiring an Account Manager to own the post-contract relationship for our Creditors' Rights accounts. You take the handoff from the sales team at contract signing and own everything from there: onboarding, ramp, retention, and growth. New logos are assigned to you throughout the year as they close.

The firms you will be managing file thousands of cases a month across multiple states, run formal audit programs, and hold their vendors to documented SLAs. You need to know their workflow, their plaintiff clients, and their operational requirements.

The right person is organized, proactive, and comfortable with operational complexity. You do not wait for clients to surface problems. You understand what good looks like for a creditors' rights firm and you hold Proof accountable to it.

What You'll Do:

Onboarding and Scoping

• Take the handoff from the Account Executive at contract signing and lead the firm through onboarding.
• Define state footprint, plaintiff client mix, reporting requirements, serve attempt rules, e-filing setup, and exception handling.
• Set ramp milestones, volume targets, and reporting cadence with the firm in the first 30 days. Document and share these internally so every team member knows what was committed.
• Ensure the platform is configured to match what was sold. What the contract says and what the system does need to be the same thing.
• Identify and resolve onboarding blockers early — whether that is alt-service setup, e-filing registration, bulk upload format, or platform access — before they delay volume.
• Partner with the Solutions Architect to ensure customer success.

Retention and Account Health

• Serve as the primary day-to-day contact for your accounts. You are the person a Managing Partner or Director of Operations reaches out to when something is wrong, and you own getting it resolved.
• Maintain a regular communication cadence: monthly reviews for core accounts and formal QBRs for enterprise accounts.
• Monitor account health: serve rate, filing SLA adherence, volume trends, open job aging, complaint rate. Surface negative trends before the client does.
• Flag at-risk accounts early and elevate internally with enough specificity that the team can act on it.

Expansion and Growth

• Find and develop expansion opportunities within your existing book: new states, new plaintiff clients, new service types.
• Own the commercial conversation on expansion. You identify the opportunity, propose and negotiate the expanded scope, and onboard it.
• Own renewal conversations. You know the account better than anyone and you are responsible for making the case for renewal and negotiating the terms.

Platform and Industry Fluency

• Develop deep knowledge of the Proof platform: what it can do, what it cannot, how to configure it correctly, and where the edge cases are.
• Understand the end-to-end service of process workflow: job creation, server assignment, attempt cadence, affidavit generation, e-filing, and billing.
• Learn the state-specific service of process rules for your accounts' active jurisdictions. At minimum, you should know what constitutes valid service, what the filing SLA is, and what alt-service options exist.

What You'll Bring:

Required

• 3 or more years of account management or client services experience in a B2B environment. Experience working with creditors' rights law firms, law firms generally, or in the legal services space is strongly preferred.
• Strong organizational discipline. You manage a multi-account book without dropping things, keep your notes and CRM current, and close every open item.
• Clear, direct communication skills. You can write a straightforward status update to a Managing Partner and a clear internal escalation to an ops team in the same afternoon.
• Proactive mindset. You surface problems before they become crises. You do not wait for a client to bring you something you should have caught.
• Comfort with operational complexity. This is not a role where the product does everything cleanly. You will regularly manage billing exceptions, filing delays, alt-service disputes, and e-filing issues.
• Ability to learn new legal and regulatory frameworks quickly. You do not need to be an expert on day one, but you need to get there fast.

Strongly Preferred

• Experience working with creditors' rights law firms or in the broader law firm space. You understand how these firms operate, who makes decisions, and what matters to them.
• Familiarity with service of process: service attempts, affidavit of service, e-filing, substituted service — or a demonstrated ability to get fluent within 60 days.
• Prior experience with legal technology platforms, case management software, or process serving systems.
• Exposure to compliance-driven client relationships with audit programs, vendor questionnaires, SLA reporting requirements, and formal review cadences.

Why Proof

The Market

Creditors' rights firms are under increasing pressure to use vendors that can document clean service, hold up under audit, and file on time across multiple jurisdictions. Proof is purpose-built for that environment. The firms filing the most cases are actively looking for a better solution, and we are the platform positioned to win that business.

The Role

The creditors' rights team is small and moving fast. You will have direct visibility into every account, direct access to the leadership making product and operational decisions, and real ownership over outcomes. This is not a role where you manage a queue.

Compensation

• $130,000 base salary ($170,000 OTE)
• Medical, dental, vision, disability insurance, and 401k available
• Work-from-home monthly stipend
• Flexible time off (paid planned and sick time, and paid holidays)

Is this Account Manager role fully remote? Yes, the role is designated as remote. However, it requires approximately 20% travel for client visits and industry events, so you should expect to travel roughly one week per month. What is the salary and total compensation for this role? The base salary is $130,000 with a total on-target earnings (OTE) of $170,000, which includes variable compensation tied to account retention, expansion, and renewals. Do I need prior legal industry experience to apply? 3+ years of B2B account management experience is required. Experience with creditors' rights law firms or the legal services space is strongly preferred, but the posting also values a demonstrated ability to learn new legal frameworks quickly. Does this role require US work authorization? Yes. Proof participates in E-Verify, which means candidates must be authorized to work in the United States. Only US citizens, permanent residents, or holders of valid US work authorization will be eligible. What does account ownership look like in this role? You own the full post-contract lifecycle: onboarding, ramp, retention, renewals, and expansion.