Account Manager Lead, Client Success (CSM)

FIS Management Services LLC; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Opportunities to make an impact in Fin

Internal career growth opportunities

Personal and professional learning

Inclusive, diverse work environment

Resources to give back to your team

Job summary

FIS is seeking a Client Success Manager in Atlanta for a hybrid role that supports clients in Jacksonville, Atlanta, or Milwaukee. You will drive adoption, value realization, and renewals by partnering with product, sales, and support teams to deliver tailored solutions and strategic guidance.

You will lead conversations with senior stakeholders, monitor client health, and craft joint success plans with KPIs to drive measurable business outcomes, while reducing churn and expanding use of the

Qualifications

• 5–7 years in client success, client service or account management.
• Bachelor’s degree; experience in financial technology services.
• Ability to articulate business value to stakeholders at all levels.
• Knowledge of financial technology industry trends and products.
• Strong analytical skills using data to drive decisions.
• Excellent communication and presentation skills.

Responsibilities

• Act as SME in business domains; lead strategic conversations with senior stakeholders.
• Collaborate with product, sales, and support to deliver tailored solutions.
• Build relationships, engage across lifecycle, enable value realization.
• Develop joint success plans with milestones and KPIs.
• Analyze client health and usage data; mitigate risk and reduce churn.
• Advise on expansion opportunities and influence product roadmaps.
• Serve as liaison between product management and clients; collaborate with sales and services.
• Participate in renewal process and articulate renewal value.

Skills

Business value articulation

Communication

Cross-functional collaboration

Analytical skills

Leadership

Education

Bachelor’s degree

Tools

Tableau

Job description

Job Description Every day at FIS, innovators, problem solvers and changemakers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, unlock your next chapter with FIS.

Role location:

Required hybrid schedule in one of our talent centers, Jacksonville, Atlanta or Milwaukee

About the role:

The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals.

Your key responsibilities:

• Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities.
• Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact.
• Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization.
• Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption.
• Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn.
• Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback.
• Capture, communicate, and bring forward expansion recommendations from customer insights to sellers.
• Act as a liaison between product management and clients; partner with sales & professional services teams.
• Participate in the renewal process and articulate the renewal value story to clients.

What you bring:

• 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles.
• Bachelor’s degree; relevant previous experience in financial technology services.
• Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations.
• Knowledge of financial technology industry and products, including market trends, challenges, and opportunities.
• Strong analytical skills, including experience with Tableau or similar software, and turning data into insights.
• Strong communication/presentation skills and confidence in all levels of customer engagement/situations.
• Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles.

At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.

Here’s what else we offer:

• Opportunities to make an impact in fintech
• Internal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.