Account Manager- Large Group Market

CVS Health; Springfield (IL); On-site; USD 44,000 - 94,000; Full time

Job summary

CVS Health in Illinois is seeking an Account Manager to identify and resolve client service issues, manage ongoing eligibility concerns, and support enrollment activities. You will lead client calls, coordinate with teams, and maintain documentation to ensure smooth service delivery.

The role emphasizes proactive client engagement, knowledge of benefit programs, and the ability to discuss plans with clients and consultants.

Qualifications

• Minimum 1 year of experience in account management or sales support.
• Bachelor's degree in business, finance, marketing or communications.
• Illinois health and life insurance license or willingness to obtain in 90 days.

Responsibilities

• Identify customer service issues and lead resolution with other teams.
• Manage and track open issues; follow up and log for reporting.
• Lead client service calls and prepare materials for OE meetings.

Skills

Account management

Sales support

Client relations

Education

Bachelor's degree in business, finance, marketing communications or equivalent work experience.

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Roles & Responsibilities

• Account Manager identifies customer specific service issues, provides solutions, and leads resolution of issues working with other areas to implement.
• Proactive and responsive, taking ownership of claim, eligibility service issues that come in from client/consultant.
• Tracking open issues, follow up, getting resolution and keeping a log for tracking.
• Leads monthly/bi-weekly client service calls – which includes updating the Decision and Issues Log.
• Supports and conducts open enrollment activities, includes Teams, virtual and face to face OE meetings, attending and supporting – providing material needed for OE meeting and includes coordinating, supporting, and conducting OE meeting.
• Actively involved in client discussions, taking notes and providing follow up but also offering up ideas and suggestions.
• External Messaging to clients when it comes to communications. Examples include general announcements, wellness messaging as needed; discussion between AE/AM.
• Over time, independently manage more complex service issues from beginning to end without AE involvement.
• Housing reports, all necessary contact sheets, documents in shared drive for others to access.
• Thorough understanding of client benefits offerings, including programs in place and their goals; knows the client and has developed relationship with client/consultant.
• Submit for SBC requests when plan designs are finalized.
• Benefit Summaries/Plan Documents/SBC’s, review documents to make sure accurate.
• Able to have discussions with clients/consultants articulating how programs work.
• Assist AE as needed when requested to pull brochures, flyers.

Required Qualifications

• At least 1 year of experience in account management/sales support and or bachelor’s degree in business, finance, marketing or communications.
• Illinois health and life insurance license or willingness to obtain in 90 days. Failure to comply will result in termination.

Preferred Qualifications

• Strong communications skills.

Education

• Bachelor's degree in business, finance, marketing communications or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$43,888.00 - $93,574.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.