Account Manager - Landscaping

North By Northwest; Austin (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

North by Northwest in Austin, TX is seeking a Client Relations Manager who thrives on building trust, nurturing long-term client partnerships, and helping clients maximize value from their properties.

You will manage a portfolio of commercial landscape accounts, coordinate with Operations, Sales, and Production, conduct CARE calls and site visits, and drive account growth through thoughtful, data-driven recommendations.

Qualifications

• Experience in commercial landscaping, construction, property management, or B2B service preferred.
• Account management or customer success experience is a plus.
• Sales or business development experience is a plus.

Responsibilities

• Manage a portfolio of commercial landscape accounts.
• Build strong, long-term client relationships.
• Conduct CARE calls and property visits.
• Communicate project updates and set expectations.
• Work closely with Operations, Sales, and Production teams.
• Identify enhancement opportunities and present solutions.
• Maintain accurate CRM records and account activity.
• Track client satisfaction and retention.
• Generate referrals from satisfied clients.
• Support branch initiatives and help the team succeed together.

Skills

Relationship building

Communication

Organization

Accountability

Problem solving

Cross-functional work

Financial acumen

CRM software

Continuous improvement

Tools

CRM software

Job description

We're Hiring: Client Relations Manager Build Relationships. Solve Problems. Grow Accounts.

At North by Northwest , we believe great landscaping starts with great relationships. We're looking for a Client Relations Manager who thrives on building trust, creating exceptional customer experiences, and identifying opportunities to help clients get even more value from their properties.

If you're organized, proactive, and enjoy working with people while driving business results, we'd love to meet you.

What You'll Do

As our Client Relations Manager, you'll serve as the primary relationship manager for a portfolio of commercial landscape clients. Your success comes from keeping clients happy, solving issues before they become problems, and growing accounts through proactive recommendations.

You’ll be responsible for:

• Managing a portfolio of commercial landscape accounts
• Building strong, long-term client relationships
• Conducting regular CARE calls and property visits
• Communicating project updates and setting clear expectations
• Working closely with Operations, Sales, and Production teams
• Identifying enhancement opportunities and presenting solutions
• Maintaining accurate CRM records and account activity
• Tracking client satisfaction and retention
• Generating referrals from satisfied clients
• Supporting branch initiatives and helping the team succeed together

These responsibilities align directly with the role's scorecard expectations.

What Success Looks Like

This isn't a role where success is measured simply by answering emails.

You'll be measured on:

• Client retention
• Enhancement sales
• CARE call completion
• Renewal planning
• Client referrals
• Branch execution and accountability

If you enjoy having measurable goals and seeing the impact of your work, you'll fit right in.

We're Looking For Someone Who Is

• A natural relationship builder
• An exceptional communicator
• Organized and detail-oriented
• Accountable and dependable
• Solutions-focused under pressure
• Collaborative across departments
• Financially minded and business savvy
• Comfortable using technology and CRM systems
• Always looking to improve

These qualities reflect the core attributes and skills outlined for the position.

Preferred Experience

• Commercial landscaping, construction, property management, or B2B service experience preferred
• Account management or customer success experience
• Sales or business development experience is a plus
• Experience using CRM software
• Comfortable working with budgets, proposals, and client presentations

Why North by Northwest?

At NXNW, we're building more than landscapes—we're building careers.

Our team values:

• Grow With Each Other
• Responsive Communication
• Own It
• Win & Lose Together
• Take the Extra Step
• Humility & Respect

We're looking for someone who wants to grow with a company that believes in accountability, teamwork, and delivering exceptional service every day.

Ready to help us build lasting client relationships?