Account Manager Janitorial Services

ABM Industries; DeWitt (AR); On-site; USD 43,000 - 51,000; Full time

Job summary

A leading company in facilities services is seeking an Account Manager for Janitorial Services. This role focuses on managing client relationships within the education sector, ensuring service delivery, compliance, and operational improvements. Ideal candidates will have experience in account management, strong leadership skills, and proficiency in Microsoft Office. The position offers a comprehensive benefits package and is full-time, requiring occasional travel.

Benefits

Comprehensive benefits package

Qualifications

• 3+ years of experience in account management or client services.
• Experience with public sector contracts is preferred.

Responsibilities

• Manage client relationships with educational institutions.
• Oversee service delivery and compliance.
• Track budgets and operational data.

Skills

Leadership

Problem-Solving

Decision-Making

Tools

Microsoft Office Suite

Job description

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Job Description

The Account Manager is responsible for overseeing and managing client relationships within the education sector, ensuring the successful execution of services and programs. This role involves working closely with school administrators, faculty, and district officials to understand their needs, provide solutions, and maintain strong partnerships. The Account Manager will also be responsible for contract compliance, service delivery oversight, and operational improvements to enhance the educational environment.

Pay: $43,888.00/yr

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant’s experience, skills, abilities, geographic location, and market data.

Benefits include: ABM’s comprehensive benefits package. For more information, visit ABM.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for school districts, colleges, or educational institutions. Build and maintain strong relationships with school leadership, educators, and staff. Address client concerns, provide solutions, and ensure high satisfaction.

• Service & Program Oversight: Monitor and manage the delivery of facilities management, janitorial, maintenance, food services, or other contracted services in educational settings. Ensure all services meet contractual obligations and quality standards. Conduct site visits and performance evaluations to identify areas for improvement.

• Operational & Financial Management: Track budgets, invoices, and contract renewals, ensuring cost-effective service delivery. Analyze operational data to identify opportunities for efficiency and cost savings. Collaborate with internal teams to resolve service issues and improve operational processes.

• Team Leadership & Coordination: Work with on-site supervisors and service teams to maintain seamless operations. Provide training and support to staff on educational policies and service expectations. Support recruitment and staffing as needed.

• Compliance & Reporting: Ensure adherence to policies, regulations, and safety requirements. Prepare reports on service performance, client satisfaction, and contract compliance. Work with HR and legal teams to ensure workforce compliance with background checks and certifications.

Qualifications & Requirements

• 3+ years of experience in account management, operations, or client services within education or facilities sector.
• Experience working with school districts, colleges, or public sector contracts is highly preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Preferred Qualifications

• Experience managing multi-site educational accounts.
• Knowledge of budget management and contract negotiations.

Work Environment

• Position may require travel between multiple school locations.
• Occasional evening or weekend work may be needed based on school schedules.

This role is ideal for a proactive and service-oriented professional with a passion for supporting education through effective account management. If you thrive in a fast-paced, client-focused environment, we encourage you to apply!

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Facilities Services

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