Account Manager, Institutional Trust - Asset Owner Segment, Americas

Northern Trust; Chicago (IL); Hybrid; USD 62,000 - 98,000; Full time

Benefits offered by this job

Retirement benefits

Health and welfare benefits

Paid time off

Parental and caregiver leave

Life & accident insurance

Discretionary bonus program

Job summary

Northern Trust is seeking an Account Manager for Institutional Trust in the Chicago area. The role focuses on day-to-day client activity, cash management, FX, and trade execution within a risk-conscious, service-driven environment.

The position emphasizes client service, collaboration across teams, and proficiency with Northern Trust's transaction platform. Ideal candidates have 1–3 years in financial services and strong attention to detail.

Qualifications

• Knowledge of trust/custody operations usually acquired through training and related experience.
• General business and basic Securities Industry knowledge usually acquired through training and/or prior experience.
• Attention to detail required to manage the level of risk involved with the role.
• Analytical skills required to identify and resolve client issues.
• Ability to multi-task and prioritize deadlines.

Responsibilities

• Day to day contact for execution of all client directed cash, foreign exchange, and trade activity.
• Handles inquiries from clients and internal partner areas related to client directed activity and provides timely responses (i.e., confirming transaction activity).
• Reviews client cash balances and assists with the resolution of any exceptions resulting from the processing of client directed activity.
• Coordinates with the broader client service team on the execution of client activity, communicating with client and vendors as appropriate.
• Serves as a subject matter expert for questions and training on Northern Trust's online transaction initiation platform. Performs virtual or face-to-face demonstrations of the platform for new and existing clients.
• Documents client specific procedures and communicates with client as appropriate to manage daily activity.
• Develops clear understanding of assigned clients and builds report with key client contacts.
• Proactively reviews and identifies opportunities for process improvement in the day-to-day delivery of service to the client.
• Attends and actively participates in internal client service team meetings.
• Attends and actively participates in client meetings as needed.
• Manages risk associated with client directed activity to protect the client and Northern Trust.

Skills

Trust/custody operations

Securities industry knowledge

Attention to detail

Analytical skills

Multi-tasking

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About the Asset Owner Segment, Americas

The Segment is part of the Asset Servicing Division, responsible for roughly half of Northern Trust’s total global assets under custody, as well as newly formed innovative businesses such as Northern Trust Front Office Solutions. This segment focuses on mission-driven asset owners across the Americas, primarily endowments, foundations, corporations, pensions, multi-national entities, and insurance companies. This is an opportunity to transform how we serve our clients, partners, and stakeholders by leveraging the invaluable assets which exist within our people and our products, and applying discipline to client management and drive business growth.

Our vision

To be THE market-leading partner of choice in the asset owner segment through innovative products, unparalleled service, impeccable operational outcomes, and unyielding integrity and alignment to our clients. We cannot do this without putting culture at the core. Our people, our behaviors, the decisions we make all influence the ability to achieve success.

Working Model

Hybrid - We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

Job Title: Account Manager, Institutional Trust

Major Duties

• Day to day contact for execution of all client directed cash, foreign exchange, and trade activity.


• Handles inquiries from clients and internal partner areas related to client directed activity and provides timely responses (i.e., confirming transaction activity).


• Reviews client cash balances and assists with the resolution of any exceptions resulting from the processing of client directed activity.


• Coordinates with the broader client service team on the execution of client activity, communicating with client and vendors as appropriate.


• Serves as a subject matter expert for questions and training on Northern Trust's online transaction initiation platform. Performs virtual or face-to-face demonstrations of the platform for new and existing clients.


• Documents client specific procedures and communicates with client as appropriate to manage daily activity.


• Develops clear understanding of assigned clients and builds report with key client contacts.


• Proactively reviews and identifies opportunities for process improvement in the day-to-day delivery of service to the client.


• Attends and actively participates in internal client service team meetings.


• Attends and actively participates in client meetings as needed.


• Manages risk associated with client directed activity to protect the client and Northern Trust.

Qualifications

• Knowledge of trust/custody operations usually acquired through training and related experience


• General business and basic Securities Industry knowledge usually acquired through training and/or prior experience.


• Attention to detail required to manage the level of risk involved with the role.


• Analytical skills required to identify and resolve client issues.


• Ability to multi-task and prioritize deadlines.

Experience

• 1-3 years of experience in financial services/accounting fields with client servicing background.

Account Manager Value Proposition

• Focus on Individual Development and Career Success - The Account Manager role provides the foundation to build your knowledge and skills within Financial Services.


• Management is committed to supporting your personal development and achieving success in the role and beyond.

Culture of Trust and Collaboration

• Our one team mentality is focused on collaboration to create impact and drivebusiness success.


• Our working model enables flexibility and allows us to focus on well-being and positive work-life balance.

Ability to Make a Meaningful Impact

• Your work as an Account Manager is critical to the delivery of service, supports and directly impacts our relationships with world-class clients.


• The role provides risk management and oversight across your institutional clients’ portfolios in a technology enabled environment.

Working with Us

You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve!

Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies!

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail].

Salary Range

Salary Range: $61,500 - 98,300 USD Salary range is a good faith estimate of base pay.

Benefits

• Retirement benefits (401k and pension)


• Health and welfare benefits (medical, dental, vision, spending accounts and disability)


• Paid time off


• Parental and caregiver leave


• Life & accident insurance


• Other voluntary and well-being benefits


• Discretionary bonus program that may include an equity component

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Terms and Conditions

Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status. All employment decisions will be made in a non-discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.