Account Manager—Inside Sales Representative

Demme Learning; Lititz (Lancaster County); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in educational resources is seeking a Sales Representative to build business by following up on leads and maintaining customer relationships. This remote position involves handling the entire sales process and attending trade shows. Candidates should have effective interpersonal skills and at least one year of sales experience, preferably in educational sales.

Qualifications

• 1 year of sales experience, preferably in educational sales or similar.
• Ability to collaborate and support team members.
• Excellent computer skills, knowledge of online meeting programs is a plus.

Responsibilities

• Handle the entire sales process from interest to close.
• Maintain an ongoing relationship with customers after purchase.
• Attend trade shows/conventions as needed.

Skills

Interpersonal skills

Time management

Organizational skills

Presentation skills

Tools

Google Workspace

Job description

LOCATION

Remote anywhere in the US
SCHEDULE

Mon-Thu between 8am-6pm (flexible work times)

GENERAL ROLE DESCRIPTION

Builds business by following up on leads, responding to sales inquiries, demonstrating products, selling to prospects, and maintaining relationships with our customers.

RESPONSIBILITIES

Contact, Sell, And Close

• Handle the entire sales process from interest to close. Including, but not limited to, inquiries, demonstrations, quotes, sales orders, purchase orders, phone orders, coordinating product deliveries, and follow-up.
  • Respond to sales inquiries in accordance with the Service Level Agreement(SLA) set by your manager.
  • Utilize our internal databases and platforms, along with the internet, social media, and lists, to identify and follow up with new leads.
  • Interact with customers and prospective customers to help them see if our products are a good fit for them.
  • Create custom demonstrations, both live and as recordings, and present them to group leaders, individuals, teachers, and/or administrators.
  • Provide quotes and additional information to the customer to help them make an informed purchasing decision
• Follow company and department processes at the direction of your manager.

Account Management

• Maintain an ongoing relationship with customers after they purchase.
  • Contact customers after a sale to ensure a satisfactory purchase experience; troubleshoot problems, and share information with members of your team.
  • Follow up with customers at set times throughout the year.
  • Provide information about other product offerings, training, and services that may benefit the customer
  • Ask for referrals

Attending Trade Shows/conventions

• Serve the organization by utilizing all company techniques in delivering our brand message and content directly to the customer by attending trade shows/conventions as determined by the business need
• Serve as event liaison as outlined by liaison processes and procedures when assigned

Job Expectations

• Daily check emails and voicemails
• Daily communicate with other team members
• Complete and submit expense reports
• Document customer and prospect interactions in CRM
• Document all activities related to interactions with a customer in our CRM.
• Competitive analysis/Industry knowledge/Networking
• Exceptional time management skills: ability to manage multiple tasks and prioritize appropriately. Proven organizational skills and high attention to detail
  
  

STRATEGY

Values

• Family—We value the essential role families play in their students' lifelong learning. Our commitment to families is shown in our products, services, and customer support. We also promote the well-being of our team members and their families by fostering a supportive work/life culture. Our goal is to prioritize families in order to contribute to a better community.
• Trust—We believe in people making ethical choices, having faith in their good intentions, and recognizing their ability to learn and grow. We prioritize building a culture where trust is a shared commitment, creating a positive environment within our team, and lasting partnerships with our customers and vendors.
• Simplicity—We believe in simplifying complex problems into easy-to-use solutions. We foster a culture of iterative improvement, focusing on clarity and quality. This enhances process efficiency, resulting in simplicity for our team and our customers.
• Shared Success—We believe in mutual prosperity, that a win-win is achievable, and that we can all share in our success. We believe in supporting each other and celebrating every win as a team. Our success is not just our own; it's built on the achievements of our customers, vendors, and coworkers.
• Growth—Our products add value to our customers, so we want more customers to use them. That means we have to invest our resources in our products and our team to keep growing and serving our customers.
  
  

EOS

• Get It—An employee truly understands the job role. He or she knows what is expected, comprehends your culture, and is in line with your company’s Vision and Core Values. This is an employee that truly “gets it”.
• Want It—An employee who wants to work with you. He or she is interested, has the desire, and is motivated by your core values to do the job to the best of his or her ability. This employee wants to make a difference.
• Capacity to do it—The employee must have the knowledge, experience or education to be able to do the job. He or she must be willing to put in the time, and have the physical, emotional and mental capabilities necessary. Some employees can be trained to improve his or her capacity. Others cannot.
  
  

MINIMUM ROLE REQUIREMENTS

• 1 year of sales experience, preferably in educational sales or similar
• Ability to collaborate and support team members
• Highly effective interpersonal skills
• Effective presentation skills, both in-person and in a video
• Excellent time management and organizational skills
• Ability to travel frequently (8-12 trips/year), especially from the months of March through July. Travel includes overnight stays at hotels, including weekends, and transportation via car, plane, and/or public transportation.
• Excellent computer and internet skills, including knowledge of Google workspace products; knowledge of online meeting programs (e.g. Zoom/Google Meet) is a plus.
  
  

PHYSICAL DEMANDS

• Availability during non-scheduled hours to help when travel or shipping challenges occur
• Sitting for long periods of time
• Extensive typing on QWERTY style keyboard
• Extensive viewing of lighted computer monitor
• Reaching and bending
• Lifting up to 50 lbs.

ACCOUNTABILITIES FOR ALL EMPLOYEES

• Use your best efforts to do your work and tell your manager when you’re unable to work at your best
• Demonstrate behavior consistent with company values, policies, standards, and procedures.
• Communicate with your manager as soon as possible when you don’t understand your work, require more resources or training, or otherwise can’t complete your work for any reason when you encounter obstacles that will stop you from achieving your work to the required quality or within specified deadlines.
• Continuously work to improve the systems and processes you are a part of. Share examples in the comment section.
• Maintain knowledge of company news, processes, and information. Complete assigned training and participate in ongoing education for your role and expertise as needed. Share examples in the comment section