Account Manager, Inside Sales

Envista Holdings Corporation; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Bonus plan

Job summary

Envista Holdings Corporation is seeking a Special Markets Account Manager to drive service contract revenue within Dental Imaging Technologies and related DSOs and institutions. The role focuses on enrolling customers in contracts, selling over the phone, and generating leads for Strategic Account Managers.

You will build relationships with customers, maintain contract renewals, and collaborate with internal teams to expand opportunities in the Special Market segments.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 4 years sales experience Inside sales or Account management experience preferred
• Proficiency in Microsoft Office Suite
• Proficiency in ERP and CRM systems preferred
• Excellent Oral and Written Communications Skills
• Excellent Collaborative Behavior Skills

Responsibilities

• Grow the service contract business in the territory by enrolling new customers in service contracts and by ensuring current customers renew their contracts
• Prepare, present, and negotiate service contract proposals to Corporate and Institution decision makers
• Reviews & process purchase requisitions
• Maintain timely control of vendor application files, contract amendments & other documents to ensure accurate and timely process of service contracts
• Generate leads through a regular cadence of contact with the customer base
• Pass those leads to the Strategic sales team when appropriate
• Be the customers’ trusted partner and go‑to‑person for product and service needs
• Quickly resolve or facilitate the resolution of customer escalations
• Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities
• Leverage systems such as Dynamics and SAP to effectively manage Service Contracts
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers and dealers
• Work effectively as a team contributor on all assignments
• Consult with Legal as necessary

Job description

Special Markets Account Manager

The Special Markets Account Manager will be representing Dental Imaging Technologies Corporation and its broad range of service contracts with a targeted focus on the Dental Service Organizations (DSO’s) and Institutions. This qualified candidate will be responsible for delivering sales targets and creating incremental opportunities within their territories. The primary objectives of the position are to enroll customers in service contracts, sell products over the phone, and generate leads for the Strategic Account Managers. The Special Market Account Manager will build strong relationships with their customer base through a regular cadence of communication to ensure that they stay on their service contracts. Additionally, this individual will work closely with Strategic Account Managers to uncover new opportunities to increase sales across the growing Special Market segments. The Account Manager will be the go‑to‑person for their customers and will act as their liaison to the right internal partners to quickly resolve any issues they may have.

Essential Duties and Responsibilities

• Grow the service contract business in the territory by enrolling new customers in service contracts and by ensuring current customers renew their contracts
• Prepare, present, and negotiate service contract proposals to Corporate and Institution decision makers.
• Reviews & process purchase requisitions
• Maintain timely control of vendor application files, contract amendments & other documents to ensure accurate and timely process of service contracts
• Generate leads through a regular cadence of contact with the customer base.
• Pass those leads to the Strategic sales team when appropriate.
• Be the customers’ trusted partner and go‑to‑person for product and service needs.
• Quickly resolve or facilitate the resolution of customer escalations.
• Work closely with internal and external partners to provide excellent service to customers and capitalize on selling opportunities. Partners include the Strategic Sales teams, our dealer partners, Customer Service, Technical Support, New Owner Support, Clinical Training, and Field Service.
• Leverage systems such as Dynamics and SAP to effectively manage Service Contracts.
• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and dealers.
• Work effectively as a team contributor on all assignments.
• Consult with Legal as necessary.

Job Requirements

• Bachelor’s degree or equivalent work experience required
• Minimum 4 years sales experience Inside sales or Account management experience preferred

Skills & Attributes Requirements

• 3 + years Inside Sales or customer service experience
• 3 + years building long‑term relationships with account base over the phone
• Proficiency in Microsoft Office Suite
• Proficiency in ERP and CRM systems preferred
• Excellent Oral and Written Communications Skills
• Excellent Collaborative Behavior Skills

Target Market Salary Range

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans. For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan.

Equal Opportunity Statement

DEXIS Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

Recruitment Policy

Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee‑based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista’s internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully‑executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

About Envista

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry‑leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care. Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end‑to‑end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com.