Account Manager II - TPA (Remote)

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 52,000 - 84,500; Full time

Job summary

CareFirst BlueCross BlueShield is seeking a benefits consultant in Baltimore, MD, to provide expertise to clients and manage product implementation. Responsibilities include running educational meetings, developing renewal strategies, and ensuring compliance with legal changes.

The ideal candidate will have a Bachelor's degree or equivalent experience, with at least 3 years in sales or account management, and relevant licenses for Maryland, DC, and Virginia. Travel may be required.

Qualifications

• Minimum 3 years of experience in sales, sales support, implementation, benefit administration or account management.
• Active health and life licenses for Maryland, DC, and Virginia.
• Experience with a third-party administrator preferred.

Responsibilities

• Provide consultative benefits expertise to strategic clients to drive group enrollment growth.
• Manage client implementation of additional products, services, and third-party vendor solutions.
• Lead and conduct employer and employee educational meetings independently.

Skills

Communication skills

Employee benefits knowledge

Problem-solving

Organization

Detail orientation

Education

Bachelor's Degree or 4 years of relevant work experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

RESPONSIBILITIES

Provide consultative benefits expertise to strategic clients, delivering tactical marketing and communication initiatives that drive group enrollment growth. Build and maintain long‑term relationships with key senior decision makers and influencers at client locations. Manage client implementation of additional products, services, and third‑party vendor solutions, ensuring smooth rollout and satisfaction.

• Lead and conduct employer and employee educational and communication meetings independently in a variety of locations.
• Develop and execute renewal strategies, including goal setting, timeframe analysis, and implementation outlines to support new product/service set‑up.
• Oversee resolution of escalated client issues by assessing risk, determining impact, and collaborating with internal and external resources to deliver appropriate resolution.
• Facilitate external partnership to conduct benefit analysis and design structured programs, including open enrollment strategy, wellness deployment, and implementation oversight.
• Disseminate understanding of legal and regulatory changes affecting coverage, ensuring compliant benefit administration.

QUALIFICATIONS

• Bachelor’s Degree or 4 years of relevant work experience.
• Minimum 3 years of experience in sales, sales support, implementation, benefit administration or account management.
• Active health and life licenses for Maryland, DC, and Virginia.
• Experience with a third‑party administrator (preferred).

KNOWLEDGE, SKILLS & ABILITIES

• Superior communication skills and deep knowledge of employee benefits.
• Strong problem‑solving, organization, and detail orientation.
• Proficient in Microsoft Word and Excel; basic PowerPoint preferred.
• Familiarity with insurance information, technology, and evolving legislation.
• Ability to manage variable priorities, deadlines, and workloads in a fast‑paced environment.
• Commitment to service excellence and customer satisfaction.

TRAVEL REQUIREMENTS

20% local and nationwide travel required; up to 70% during Q4.

SALARY RANGE

$52,000 – $84,500 per year, location‑adjusted.

EQUAL EMPLOYMENT OPPORTUNITY

CareFirst BlueCross BlueShield is an Equal Opportunity employer. No discrimination on race, color, religion, sex, etc.

FEDERAL DISCLOSURE AND PHYSICAL DEMANDS

Must disclose debarment or exclusion events. Seat‑centered role with occasional walking, standing, and lifting up to 25 pounds.

WORK AUTHORIZATION

Must be eligible to work in the U.S. without sponsorship.