Account Manager II - Risk Management

TrueNorth Companies LLC; Denver (CO); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Annual Bonus

401k with Company Contributions

PTO

11 Paid Holidays

Company-paid Life and Disability

Tuition Reimbursement

EAP

Wellness Program

Hybrid Schedule

Job summary

TrueNorth Companies LLC in Denver, CO is seeking an Account Manager II to join our Risk Management team. The role manages a portfolio of commercial insurance clients, including real estate accounts, overseeing renewals, marketing, and delivering exceptional service.

The position offers a hybrid schedule (in-office Tue-Thu, Mon & Fri remote after 90 days), a $75,000-$85,000 salary, annual bonus, and a comprehensive benefits package.

Qualifications

• Minimum of 4 years of experience in commercial insurance industry required.
• Property & Casualty Insurance license required.
• Experience with EPIC Agency Management Software preferred.
• Strong communication and customer service experience required.

Responsibilities

• Manage client accounts with proactive service and meet deadlines.
• Serve as subject matter expert for niche and industry specialization.
• Build and maintain client and carrier relationships.
• Lead materials for recurring client meetings and present findings.
• Coordinate firm resources across departments as needed.
• Support marketing and placement of new and renewal business.

Skills

Communication skills

Leadership

Analytical skills

Customer service

Time management

Planning & organization

Independence

Teamwork

Education

High School diploma or GED

Bachelor's degree preferred

Tools

EPIC Agency Management Software

Microsoft Office (Word, Excel, Outlook, PowerPoint)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Denver, CO, US

Do you have experience working with Commercial insurance? Are you looking for an opportunity to work on a growing book of business with a high-performing team? TrueNorth is looking for a Account Manager II to join our Risk Management team in our Denver, Colorado office. The Account Manager’s job is to perform duties and maintain quality service that supports our Risk Management accounts, including clients, insurance companies, and producers. This role focuses on managing a portfolio of generalist and real estate accounts, with key responsibilities including overseeing renewals, marketing accounts, and delivering exceptional client service.

Please be advised this position may close on or after 08/15/2026, without advance notice, should we receive a sufficient number of qualified applications.

This position has an anticipated work schedule of Monday – Friday, 8:00 am – 5:00 pm, with flexibility for a Hybrid schedule of Tuesday-Thursday in the office and Monday & Friday remote after the first90 days.

About TrueNorth Companies:

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers:

• Annual Bonus
• 401k with Company Contributions
• Responsible Time Off (PTO)
• 11 Paid Holidays
• Company-paid Life and Disability Coverage
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program with Financial Incentives/Discounts
• Hybrid Work Schedule

In compliance withColorado’s Equal Pay for Equal Work Act (EPEWA)we are disclosing the compensation, or a range thereof, for roles that will be, or could be, performed in Colorado. Colorado Hiring Range:This position is an Exempt role with a compensation of $75,000-$85,000 annual salary. The pay will vary depending on your location, skills, and experience. In addition to your base compensation, you will have the opportunity to earn up to an additional 8% of your annual salary based on the performance of your individual goals and the goals of the firm.

Essential Job Functions:

Key responsibilities include:

• Accurately manage client accounts with a proactive service approach, ensuring all deadlines and service levels are met
• Serve as subject matter expert for niche and/or industry specialization
• Build and maintain strong, long-lasting relationships with clients and carriers, both internal and external
• Manage projects as appropriate to client lifecycle and/or as requested by the client or production team
• Lead the creation of materials for recurring client meetings; analyze client data and present findings and recommendations
• Manage delivery of the firm’s commitments based on the suite of services purchased by the client
• Assist in marketing and placing new business and/or renewal business while maintaining process per workflows
• Mentor and train Account Specialists and Account Managers on industry knowledge, regulatory requirements, and available tools
• Coordinate firm resources such as Claims, Legal, Safety, Marketing, and/or Technology as needed
• Keep accurate records of policies, renewals, and payments; stay current on insurance regulations, trends, and products
• Travel to visit clients or carriers as needed; collaborate with regional offices to ensure alignment in processes and practices

Credentials:

• High School diploma or GED required, two or four-year degree preferred
• Minimum of 4 years of experience in commercial insurance industry required
• Property & Casualty Insurance license required
• Experience with Microsoft Office, including Word, Excel, Outlook, and basic PowerPoint functions
• Prior customer service experience required
• Understand the different processes/forms associated with the varying coverages and insurers
• Experience working with EPIC Agency Management Software preferred

Skills:

• Excellent verbal and written communication skills
• Good leadership, problem-solving, and time-management skills
• Advanced analytical skills and attention to detail
• Good customer service skills, including telephone and listening skills
• Good planning, organizational, and prioritization skills
• Ability and motivation to work independently
• Ability to work within a team and to foster teamwork

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by Inc 5000's as a Fastest Growing Company!

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.