Account Manager II, Product (Implementations, Sales, and Ops)

RealPage, Inc.; Richardson (TX); Remote; USD 69,000 - 118,000; Full time

Job summary

A leading company in the SaaS sector seeks an Account Manager II who will play a crucial role in managing client relationships and ensuring customer satisfaction. You will be responsible for building partnerships, understanding client needs, and contributing to revenue growth through effective communication and strategic planning.

Benefits

Health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Performance-based bonus

Qualifications

• 2+ years of account management experience required.
• Bachelor’s degree in business, marketing, or related field.
• Ability to navigate complex decisions and present to executives.

Responsibilities

• Manage customer relationships to ensure satisfaction and growth.
• Facilitate meetings to assess product usage and customer satisfaction.
• Deliver solution reviews and identify process improvements.

Skills

Customer Service

Conflict Management

Critical Thinking

Communication

Strategic Planning

Detail Oriented

Team Player

Education

Bachelor’s Degree

Tools

Salesforce

Microsoft Office Suite

Job description

Account Manager II, Product (Implementations, Sales, and Ops)

Job Category: Product Success Rep

Requisition Number: ACCOU007964

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• Posted : May 21, 2025
• Full-Time
• Remote
• Salary Range : $69,200 USD to $117,800 USD

Locations

Showing 1 location

US Remote

Description

SUMMARY

The Account Manager II is an integral position within the organization working closely with Implementations, Sales and Operations. The Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Account Manager II will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives.

PRIMARY RESPONSIBILITIES

• Strategically manage assigned customers to ensure superior customer experience and profitable partnerships
• Comfortably communicate with and present to VP & C-Suite executives, navigating through multiple decision makers in large complex organizations
• Attentively listen to customers and understand the need; ability to adjust messaging to fit the audience
• Leverage strong analysis/critical thinking capabilities to demonstrate ROI and find a way to “yes”
• Maintain a high volume of activity including emails, calls and meetings
• Facilitate periodic (weekly, monthly, semi-annually) meetings with assigned customer personnel to understand customer satisfaction, use of product, fee structure, and opportunities to increase program adoption including the use of additional RealPage products.
• Create and deliver Solution Reviews for assigned customers
• Identify areas within RealPage where process improvements will streamline functional areas and improve the customer experience
• Work cooperatively with others across the organization to achieve shared objectives

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Account Management professional fluent with technologies with a minimum of 2 years of experience and a bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable area of study
• Demonstrated ability to work independently, and take initiative
• Demonstrated analytical and problem-solving skills
• Ability to manage multiple projects simultaneously, while meeting regular deadlines
• Excellent verbal and written communication skills for effective interface with all levels of the organization as well as with clients
• Experience in and an understanding of HOA, multi-family industry and at both corporate and property level
• Strong persuasion skills/ability to overcome objections from a wide variety of customers and personalities
• Comfortable in consultative sales/upsell situations
• Goal, metric and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm
• Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint

PREFERRED KNOWLEDGE/SKILLS/ABILITIES

• Bachelor’s Degree in business, related field or equivalent.
• 2 -4 years of experience in the HOA or property management industry.
• Understanding of SaaS industry and technology (2-3 years’ experience in SaaS)
• Understanding of RealPage products and services (1-2 years’ experience with RealPage products)
• RealPage software experience preferred
• Knowledge of Account Management and Customer Success practices
• Experience with Customer Relationship Management (CRM) software such as, Salesforce

SALARY AND BENEFITS

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and holidays.
• Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.

Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.

#LI-VM2

Qualifications

Skills

Required

Customer Service

Some Knowledge

Some Knowledge

Conflict Management

Some Knowledge

Critical Thinking

Some Knowledge

Communication

Some Knowledge

Strategic Planning

Some Knowledge

Behaviors

Preferred

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Team Player

: Works well as a member of a group

Dedicated

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Education

Required

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.