Account Manager II, InComm InCentives

InComm Payments; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

InComm Payments seeks an enthusiastic Account Manager II to cultivate client relationships and drive strategic goals in the FinTech industry. This fully remote role involves overseeing a portfolio of accounts, implementing product initiatives, and travelling occasionally for client engagement. The ideal candidate is dynamic and possesses strong organizational skills, along with a proven track record in account management, particularly within technology or marketing sectors.

Qualifications

• 4+ years account management or relevant experience.
• Experience in eCommerce and digital marketing preferred.
• Ability to manage national accounts in a technology sector.

Responsibilities

• Manage day-to-day support for a set of accounts.
• Identify growth opportunities within clients' catalogs.
• Conduct regular meetings with clients to manage expectations.

Skills

Interpersonal skills

Time management

Problem-solving

Communication

Education

Bachelor’s degree

Tools

CRM software

Microsoft Office Suite

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

InComm InCentives is looking for a dynamic Account Manager II to join our team! This role is ideal for a strategic and relationship-driven professional who excels at fostering strong connections with their own set of accounts. You will be responsible for all day-to-day support, including introducing and selling new products and strategic initiatives to a book of clients.

Your primary focus is to maintain, retain, and grow an assigned book of business, ensuring continued success for both InComm InCentives and our valued partners. We’re looking for a self-starter who is independent, highly motivated, and personable, with a collaborative mindset—ideally within a Tech, FinTech, or Marketing company. This position is fully remote, with travel 1-2x/quarter.

Responsibilities

• Owns a set of accounts and is responsible for all day-to-day support and strategic execution of goals.
• Build and strengthen the relationships with ecommerce client accounts, and serve as the client’s primary point of contact for InComm
• Identify growth opportunities and expand our product offering in each client catalog to increase sales with managed accounts
• Manage ecommerce platform initiatives and efficiencies
• Ability to take on special projects while managing day to day workload
• Introduce and sell in new products and strategic initiatives
• Lead the strategic plan and initiatives as they relate to overall business initiatives
• Oversee technical implementation process for each new client
• Partner with internal operations staff and sales team to launch new clients
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
• Conduct scheduled calls with clients both independently and with leadership support (frequency depends on client: weekly, monthly or quarterly)
• Provide regularly scheduled updates to Manager and broader sales team
• Generate and communicate reports, both internal and external as directed by Director of Account Management and Manager
• Manage & negotiate margin schedule for each client
• Work with internal operations and gift card team on all approvals through existing InComm structures
• Perform additional tasks such as contract tracking, sales forecasting, brand analysis, margin evaluations, and account audits
• 20% Travel, client visits and tradeshow attendance as directed by Director of Account Management and Manager.

Qualifications

• 4+ years account management or relevant experience. Bachelor’s degree preferred.
• eCommerce, digital marketing, and web analytics experience preferred
• Experience managing medium to large national accounts in a technology or software company preferred
• Strong interpersonal skills, flexibility, and customer service orientation
• Strong time management skills
• Creative thinking and problem-solving skills to determine the best path forward in an environment where multiple solutions are possible
• Ability to work independently and in a team environment
• Proven ability to consistently handle and prioritize multiple tasks across multiple clients
• Communicate effectively with business professionals
• Ability to sort, check, count, verify, and analyze numbers and reports
• Creation of reports and presentations
• Skill to resolve difficult or stressful customer service issues
• Proficient in Microsoft Office Suite and other computer skills
• Familiarity with CRM software
• Preparation of routine administrative paperwork
• Knowledge of gift card products and fulfillment a plus
• Knowledge of financial technology services a plus

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III #LI-Remote #LI-SO1