Account Manager II - Commercial Lines

HUB International; Memphis (TN); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical insurance

Dental insurance

Vision insurance

HSA funding

401k matching

Life insurance

Short-term disability

Long-term disability

Wellness program

Generous PTO

Work-life balance

Employee engagement

Growth potential

Job summary

HUB International in Memphis, TN is seeking an Account Manager II to deliver exceptional service to a defined group of accounts, focusing on retention and satisfaction. You will mentor junior staff and coordinate with Producers to ensure renewal and coverage needs are met.

Responsibilities include building relationships with clients and carriers, reviewing contracts, advising on coverage, and negotiating terms.

Qualifications

• 2-5 years of Account Management experience or 5-7 years of insurance experience.
• High school diploma or equivalent; college degree preferred.
• Currently licensed in required lines and states with CE credits; professional designations desirable (AAI, ARM, CIC)

Responsibilities

• Establish and build customer and carrier relationships
• Review contracts for insurance coverage compliance
• Identify client insurance needs and coverage gaps
• Recommend and bind coverage; manage renewal policies
• Negotiate terms and pricing with carriers
• Prepare summaries of insurance, schedules, and proposals
• Coordinate with clients and carriers to resolve service issues

Skills

Customer service

Analytical thinking

Problem solving

Conflict resolution

Microsoft Office

Agency management systems

Leadership

Education

High school diploma

College degree preferred

Professional designation desirable

CE credits compliance

Tools

Microsoft Office

Agency management systems

Job description

ABOUT HUB INTERNATIONAL

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives

SUMMARY

The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client retention goals, effectively and consistently ensuring client satisfaction. Foster a culture of accountability, integrity, trust, respect, and teamwork while focusing on continuous improvement. The Account Manager II will serve as a mentor to the Account Manager I, provide direction to Account Manager Assistants I and/or II(s), and support Producers. The Account Manager II uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish and build customer and carrier relationships
• Review contracts and agreements for insurance coverage compliance and addresses coverage issues
• Provides support in identifying client insurance needs, gaps in coverage and loss exposure
• Recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies
• Critically analyze and compare insurance plans to determine suitability
• Negotiates terms, pricing, and conditions with carriers
• Prepare and maintain accurate summaries of insurance, schedules, and proposals
• Serve as a liaison between clients and carriers to resolve service issues and policy interpretation
• Collaborate with Producers in policy review and delivery, meets with clients occasionally and identify ways to improve client service
• Contacts clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history

REQUIREMENTS

• 3-5 years of direct AM experience OR 5-7 years of insurance experience.
• Excellent customer service, analytical, problem solving and conflict resolution skills
• Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems
• Supervisory, project leader, mentor or team leader experience preferred

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS

High School Diploma or equivalent required; College degree preferred Currently licensed in good standing in required lines and states with all necessary CE credits Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

DEPARTMENT ACCOUNT MANAGEMENT & SERVICE

Required Experience: 2-5 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions.

For more information, please visit hubinternational.com.