Account Manager I - Appleton, WI

ArcBest; Appleton (WI); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Account Manager to drive business growth by selling innovative logistics solutions. In this dynamic role, you will engage with customers, develop tailored service solutions, and negotiate competitive pricing to meet their unique business challenges. Your expertise in the transportation industry and strong customer service skills will be key in maintaining and expanding profitable relationships. Join a forward-thinking team dedicated to optimizing supply chains and delivering exceptional service in a high-pressure environment. This is an exciting opportunity to make a significant impact in a multibillion-dollar logistics company.

Qualifications

• Bachelor's Degree preferred; relevant experience considered.
• Experience in transportation industry and sales preferred.

Responsibilities

• Assist in collection process and cargo claim prevention.
• Conduct calls and face-to-face meetings with customers.
• Develop new accounts using company techniques and methods.

Skills

Customer Service Skills

Negotiation

Relationship Management

Problem-Solving

Sales Closing

Cross-Selling

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Description
Account Managers grow and maintain profitable ArcBest business by selling and marketing ArcBest solutions and services to current and prospective customers.

Responsibilities

• Assist in collection process and cargo claim prevention, as needed.
• Aggressively pursue customers using networking, social media, customer referrals, etc.
• Conduct calls and face-to-face meetings with customers.
• Create service solutions for customers' unique business problems and initiate pricing.
• Monitor industry competitors, new products, and market conditions to understand customer needs.
• Negotiate service requirements and prices; establish service packages.
• Manage business relationships and entertain customers professionally.
• Collaborate with customers, management, and various departments within ArcBest.
• Make sales calls and presentations to customers of all sizes.
• Maintain and grow expertise of ArcBest service offerings.
• Develop new accounts using company techniques and methods.
• Identify customer challenges and develop solutions to create opportunities.
• Develop sales strategies and understand customers' business models.
• Perform other duties and projects as assigned.
• Work in a team setting to accomplish goals.
• Interact professionally and courteously with all employees and customers.
• Maintain a positive, customer-focused attitude in a high-pressure environment.
• Exhibit excellent customer service skills.
• Conduct and receive calls and emails to identify opportunities, solve problems, build relationships, and increase market share.
• Complete itinerary and call reports as per company guidelines and IRS regulations.
• Complete monthly sales audit and expense reports.
• Maintain accurate territory account information in the company database.

Requirements

• Bachelor's Degree preferred; relevant experience considered.

• Experience in transportation industry and sales preferred.

• Proficient in Microsoft Office Suite.

• Knowledge of business solutions, competitors, decision makers, and ArcBest policies and services preferred.

• Key competencies include addressing customer needs, cross-selling, negotiating, perseverance, problem-solving, relationship management, sales closing, and selling.

Other Details

• Work Hours: Generally Monday - Friday, 8:00 am - 5:00 pm, with occasional irregular hours.

• Compensation: Salary paid biweekly with variable compensation included.

About Us

ArcBest is a multibillion-dollar logistics company offering ground, air, and ocean transportation. We partner with customers to optimize supply chains and provide innovative solutions. Join our team if you support our values and aim to deliver excellent customer service.