Account Manager-HTH Marketing

Renown Health; Reno (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Renown Health seeks a professional to manage and retain employer group contracts, coordinating with Hometown Health to meet contract and service expectations. This role involves high-level discussions with business partners and coordinating employee events and trainings.

Responsibilities include educating and servicing clients, leveraging the Customer Journey Platform, and traveling as needed to ensure satisfaction and compliance with Nevada employer insurance requirements.

Qualifications

• Reads, writes and speaks English fluently; Spanish speakers preferred.
• Bachelor's degree in related field preferred.
• Minimum of 2 years in group health insurance or related healthcare group coverage and customer service experience preferred.
• Must obtain Nevada Health Insurance agent license within 90 days of employment and a Nevada driver's license; able to pass DMV criteria.

Responsibilities

• Manage and retain employer group contracts and relationships with Hometown Health.
• Meet with high-level business associates and coordinate employee events and trainings.
• Educate and service clients using the Customer Journey Platform; travel as needed.

Skills

Phone communication

Presentation skills

Insurance product knowledge

Travel availability

Customer service

Education

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Purpose:

This position manages and retains existing employer group contracts. The primary responsibility for this position is to manage the relationship between the employer group and Hometown Health. This position will work directly with the client to ensure all contract and service level expectations are met. This includes meeting with high level business associates and coordination of employee events and trainings.

Nature and Scope:

Solicit new and increase existing group enrollment while educating and servicing new and existing clients of Hometown Health utilizing the Customer Journey Platform. Excellent telephone, communication, and presentation skills. Knowledge of various insurance products, Federal and State (Nevada) employer insurance laws and regulations. Ability to manage a flexible schedule with intermittent travel and transporting of materials and literature to external clients. This position does not provide patient care.

Minimum Qualifications:

• Education: Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. Must be literate in English with the ability to read and write in English language fluently. Candidates who are literate in Spanish will be given preference. Bachelor's Degree in related field preferred.
• Experience: Minimum of two years in group health insurance or related health care group coverage and Customer Service experience is preferred.
• License(s): Ability to obtain within 90 days and maintain a State of Nevada Health Insurance agent license within 90 days of employment. Ability to obtain within 90 days a valid State of Nevada driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria.
• Certification(s): None
• Computer / Typing: Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Disclaimer:

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.