Account Manager (Houston, TX)

MXR Imaging inc.; Texas; On-site; USD 60,000 - 90,000; Full time

Job summary

MXR Imaging Inc is seeking a mid-level account manager in Texas to engage with existing customers, respond to inquiries, and build long-term relationships. You will identify upsell opportunities and collaborate with service teams to renew contracts and deliver excellent customer service.

The role involves selling ultrasound equipment, parts, and probes, traveling 50-60% across the assigned territory and maintaining CRM records to track activity and results.

Qualifications

• Must have strong English communication and negotiation skills.
• Experience in account management in imaging or related industry.
• Experience selling B2B imaging solutions to healthcare facilities.
• Experience dealing with department level and C-level customer management.

Responsibilities

• Engage with all customer accounts in the assigned territory to manage and maintain the existing base.
• Identify upselling/cross selling opportunities and grow service contract renewals.
• Provide post-sales support and resolve customer issues promptly.
• Sell ultrasound equipment, parts and probes as appropriate.
• Coordinate with service and manufacturer teams to advance opportunities.

Skills

Communication

Negotiation

Customer service

CRM

MS Office

Education

High School Diploma

Bachelor’s Degree (preferred)

Tools

CRM software

MS Office (Excel/Word/PowerPoint)

Job description

Position Summary:This mid-level experienced position is one in which you will learn and grow within the company. Primarily focused on existing customer engagement, this position will allow you to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. Excellent communication and negotiation skills along with a customer service oriented approach will support you in ensuring customer satisfaction and loyalty.Ultimately, you should be able to grow our business and your career by building successful, long-term client relationshipsEssential Duties:Engage with all customer accounts in the assigned territory to:Manage/Maintain the existing customer baseIdentify upselling/cross selling opportunitiesPost sales supportResolve issues/conflicts and provide solutions to customers in a timely mannerBe the voice of the customerIdentify customer hurdles and work to mitigate themResponsible for selling new X-Ray service contractsWork with the Service management team to maintain Service contract renewalsFocus on maintaining and growth Medical Supplies sales within the assigned territorySell Ultrasound equipment, parts, and probesCoordinates to utilize service team members, manufacturer team members and sales executive to advance opportunities or address customer needsPrepares weekly reports on sales calls, territorial and market trends, competitive activity and special reports required by management.Implement company plans and policies in the management of the territory by maintaining compliance with corporate policies and philosophies.Maintains current account records by utilizing CRM and updating sales and contact information.Track all customer engagements in the CRMDemonstrates and promotes behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.Complies with all company policies, procedures, and safety standards.Perform other duties as assigned.Education/Experience:Required:High School DiplomaThree to five years account management experienceExperience and knowledge of the imaging industryExperience selling B2B imaging solutionsExperience working with department level & C-level customer management.Preferred:Bachelor's DegreePreferably selling to all sizes of healthcare facilitiesTravel:Estimated to be 50-60% depending on assigned territoryCompetencies:Excellent verbal and written English communication skillsAbility to work effectively with internal and external customersAbility to work independently and provide timely resultsProficient with MS Office applications, including Excel, Word, PowerPoint, and CRM softwareStrong organizational skills and ability to prioritize tasksUnderstanding of customer performance metricsBusiness acumen with problem-solving attitude